Cross Technology Managed Services Engineer
3 weeks ago
As a Managed Services Cross Technology Engineer at NTT DATA, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure and systems. Your primary objective will be to provide proactive support to prevent technical incidents and problems, and to resolve any issues that may arise in a timely and efficient manner.
Key Responsibilities:
- Monitor client infrastructure and solutions to identify potential issues before they become major problems.
- Investigate and resolve technical incidents and problems in a timely and efficient manner.
- Provide telephonic or chat support to clients as needed.
- Schedule maintenance activity windows for patching and configuration changes.
- Follow handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents as necessary.
- Ensure the efficient and comprehensive resolution of incidents and requests.
- Update knowledge articles and create new ones as needed.
- Identify opportunities for work optimization and process improvement.
Requirements:
- Entry-level experience with troubleshooting and providing support in security, network, data center, systems, and storage administration and monitoring services.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
- Basic knowledge of ITIL processes.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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