Service Delivery Expert

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

Role Overview

The MS Engineer L3 is a key member of our Technical Service Management team, responsible for delivering exceptional service to our clients. As a seasoned engineer, you will utilize your technical expertise to proactively identify and resolve complex technical incidents and problems, ensuring zero missed service level agreement (SLA) conditions.

Your primary objective will be to provide a high level of service to clients by managing tickets of high complexity, conducting advanced tasks, and providing resolution to a diverse range of complex problems. You will apply analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Key Responsibilities

  • Configure, install, test, and operate assigned infrastructure at the client site, perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur, log all such incidents in a timely manner with the required level of detail, and assist in analysing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned, identify the root cause of incidents and problems, report and escalate issues to 3rd party vendors if necessary, and provide onsite technical support to clients and field engineering services.
  • Conduct monthly random review of incidents and service requests, analyse, and recommend improvement in quality, provide continuous feedback to clients and affected parties, and update all systems and/or portals as prescribed by NTT.
  • Proactively identify opportunities for work optimisation, including opportunities for automation of work.

Requirements

  • Relevant diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
  • Up-to-date and relevant ITIL certification.
  • CCNA certified.
  • CCNPA certified.
  • 10 years of working experience.
  • Experience required in Engineering function within a medium to large ICT organisation.
  • Experience of Managed Services.
  • Excellent working knowledge of ITIL processes.
  • Excellent experience working with vendors and/or 3rd parties.


  • Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    We are seeking a highly skilled IT Service Delivery Expert to provide technical assistance and support related to computer systems, hardware, or software. The successful candidate will be responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.The ideal candidate should have:A degree...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    About the RoleThe Cross Technology Managed Services Engineer is a key position at NTT DATA, responsible for providing expert technical support to clients. This role requires a strong understanding of IT infrastructure and systems, as well as excellent problem-solving skills. The ideal candidate will have a passion for technology and a commitment to...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job DescriptionDimension Data is seeking a highly skilled IT Service Delivery Manager to join our team. As an Application Delivery Manager, you will be responsible for delivering a range of services and solutions to the business.You will ensure that our technology is performing as expected, taking care of all problems quickly and efficiently. You will work...


  • Port Elizabeth, Eastern Cape, South Africa Boikago Group Full time

    About the RoleWe are seeking an experienced Senior IT Service Delivery Manager to join our team at Boikago Group.

  • Operations Manager

    2 days ago


    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleWe are seeking a highly skilled Operations Manager to lead our IT service delivery team. This is an exciting opportunity to join a dynamic organization and contribute to the success of our clients.Key ResponsibilitiesOversee the execution of managed services goals across the team, driving financial performance and client satisfaction.Develop...


  • Port Elizabeth, Eastern Cape, South Africa HR Genie Full time

    Job Summary:At HR Genie, we are seeking an experienced HR Service Delivery Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service, processing employee data, and ensuring the smooth operation of our HR systems.About Us:HR Genie is a leading provider of human resources services, dedicated to...


  • Port Elizabeth, Eastern Cape, South Africa The Building Company Full time

    Job Title: Material Handling ExpertJob Summary:As a Material Handling Expert at The Building Company, you will be responsible for safely operating a forklift to load and unload heavy and bulk deliveries/supplies. You will also be required to interpret invoices, maintain the forklift, and provide customer service.Key Responsibilities:Operate a...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    Client Delivery ManagerNTT DATA is seeking a Client Delivery Manager to lead our team of Managed Services Client Delivery Specialists. As a key member of our organization, you will be responsible for managing client contracts, ensuring client satisfaction, and driving service delivery excellence.Key Responsibilities:Manage client contracts and ensure...


  • Port Elizabeth, Eastern Cape, South Africa NTT Full time

    About the RoleWe are seeking an experienced Senior Data Center Infrastructure Expert to join our team in a challenging and rewarding role. In this position, you will be responsible for providing expert-level technical support and guidance on data center infrastructure design, implementation, and operation.About YouTo be successful in this role, you will need...

  • Operations Team Lead

    17 hours ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job DescriptionThe MS Operations Team Lead is a critical role within our organisation, responsible for ensuring the provision of managed service to clients. This involves proactively managing and overseeing the IT infrastructure and systems of our clients, ensuring their restoration in the event of technical incidents or problems.The primary objective of...


  • Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    Job Description: Support CoordinatorbeBee Professionals is a company that provides technical support to its customers. We are seeking a Support Coordinator to join our team and provide technical support to our customers.The Support Coordinator will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing technical...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryDimension Data is seeking an experienced Application Delivery Manager to lead the application delivery process and improve technical capabilities across the organization. This role requires a strong background in application delivery and operations management, with a focus on infrastructure and operations.Key ResponsibilitiesManage applications...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryDimension Data is seeking an experienced Application Delivery Manager to lead the delivery of applications and services in our Azure public cloud and hybrid private/public cloud environments. The successful candidate will be responsible for ensuring the performance, availability, and reliability of all applications, services, networks, hardware,...

  • Tax Compliance Expert

    4 weeks ago


    Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    Job Summary:We are seeking a Tax Compliance Expert to join our team at beBee Professionals in Port Elizabeth. The successful candidate will be responsible for providing expert advice and support on tax compliance and dispute resolution. The Tax Compliance Expert will also be responsible for researching and interpreting tax laws and regulations, and providing...


  • Port Elizabeth, Eastern Cape, South Africa Old Mutual Full time

    Transforming Lives through Financial GuidanceAt Old Mutual, we believe in the immense potential of Africa and its people. As we strive to be a leading insurance company, we need individuals who share our vision and passion for empowering others to achieve their life goals.About the RoleWe are seeking self-motivated and dynamic professionals to join our team...


  • Port Elizabeth, Eastern Cape, South Africa The Building Company Full time

    Job Summary:The Logistics Delivery Specialist will be responsible for providing safe, efficient, and prompt delivery services to all stores' clients. This role requires ensuring that all items are delivered without breakages and shortages.Key Responsibilities:Delivering goods to customers efficiently and quicklyEnsuring the vehicle is neatly packed daily and...


  • Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    Job Title: Documentation and Communications ExpertWe are seeking a highly skilled Documentation and Communications Expert to create, manage, and maintain technical documentation for our products and services. This includes user manuals, online help, and other technical documents.Key Responsibilities: Create high-quality technical documentation for our...


  • Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleWe are seeking a highly skilled Service Operations Manager to join our team at NTT DATA. As a Service Operations Manager, you will be responsible for leading and overseeing the successful delivery of support services to our clients within a Region/Country or Services Division.Key ResponsibilitiesPlan, coordinate, and monitor the implementation...


  • Port Elizabeth, Eastern Cape, South Africa HR Genie Full time

    CORE PURPOSE OF ROLEThe ideal candidate will be responsible for effectively executing the office and intercampus moves, venue set ups, and adhoc furniture requests for the PE Campuses.PRIMARY RESPONSIBILITIESExecute Inter Campus office/furniture moves, venue set ups, ADHOC furniture set ups (Functions)Manage administration tasks, including attendance...


  • Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    We are seeking a Fashion Product Sourcing and Acquisition Expert to manage the selection and purchasing of fashion products for our retail stores. The ideal candidate will have a degree in fashion merchandising, retail management, or a related field, and at least two years of experience in fashion retail buying. Key responsibilities include researching and...