Customer Retention Expert
7 days ago
We are seeking a highly skilled Customer Retention Expert to join our team at Fidelity Services Group.
In this role, you will be responsible for supporting and providing superior service to internal and external customers via phone, email, and face-to-face interactions.
Main Responsibilities:- Handle Queries and Cancellations for various customer segments.
- Retain clients by preventing cancellations through correct processes and SOPs.
- Escalate complaints to other departments for resolution.
Key Requirements:
- A minimum of 2 years customer service experience.
- At least 1 to 2 years' experience within a contact center, with client retention experience being beneficial.
What We Offer:
- A dynamic work environment.
- Opportunities for growth and development.
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