Contract Management Expert
3 days ago
We are seeking a highly skilled professional to join our team as a Maintenance Operations Specialist. As a key member of our Regional Manager function, you will be responsible for ensuring the smooth operation of our infrastructure. Your primary responsibility will be to manage vendor relationships in specified regions, initiate and follow through actions to achieve, improve, or maintain agreed infrastructure service levels within budget and quality.
Key Responsibilities:
- Managing site maintenance vendors and processes for Tower and power maintenance.
- Analyzing contracts to identify potential risks or issues and developing strategies to mitigate those risks.
- Designing and reviewing maintenance routines and procedures to achieve desired effectiveness and efficiency.
- Monitoring and reporting on Service Level Agreement KPIs to ensure value for money.
- Communicating contract details and requirements to internal stakeholders as necessary.
Additional Duties:
- Coordinating with maintenance contractors at regional and central levels as needed.
- Verifying and reconciling contractor invoices for payments.
- Reviewing installed infrastructure and producing swap out plans and budgets for equipment replacement.
- Maintaining accurate records for entire infrastructure.
SUPERVISORY RESPONSIBILITIES:
- Providing leadership and support to teams within a specific region.
Key Requirements:
- Proven experience in contract management or related field.
- Excellent negotiation and communication skills.
- Strong attention to detail and ability to manage multiple contracts simultaneously.
- In-depth knowledge of legal and regulatory requirements related to contract management.
- Familiarity with contract management software and tools.
- Ability to work independently and collaboratively with cross-functional teams.
- More than 5 years' experience in an operational environment.
A Relevant Electrical and/or Mechanical and/or Facilities or IT qualification is required.
Key Performance Indicators:
PERFORMANCE MANAGEMENT (Primary)
- Evaluating Customer performance based on individual SLA.
- Evaluating vendor/Contractor performance based on SLA.
- Monitoring and managing MAST's compliance with all Customer signed SLAs.
- Monitoring and managing Vendor's/Contractors' compliance with each SLA with MAST.
- Ensuring Technical Support Systems and Platforms are in place and functional to monitor site asset performance.
- Providing strategic information for decision making to MAST and its Customers and Vendors/Contractors.
INFORMATION MANAGEMENT (Primary)
- Distributing high-level feedback to MAST management regarding Network SLA breaches, non-compliance, etc.
- Distributing high-level feedback to MAST Customers including non-compliance and network performance.
- Distributing high-level feedback to all MAST's Vendors/Contractors for rapid intervention on non-compliance, missed KPIs, and poor Network performances.
Network reporting requires gathering, analyzing, and reconciling all necessary information.
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