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Retail Operations Manager

2 months ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

Position Summary

Abantu Staffing Solutions is currently seeking a dedicated Store Manager for a prominent client in the Hardware sector. The ideal candidate will oversee store operations, ensuring efficiency and excellence in service delivery.

Essential Qualifications

  • Completed Grade 12/Matric.
  • Relevant higher education in Business, Retail Management, or a similar discipline.
  • Demonstrated experience in a managerial capacity within a retail or hardware environment.
  • Proven track record in team leadership and performance evaluation.
  • Strong understanding of business operations, sales techniques, and financial oversight.
  • Exceptional customer service skills with the ability to resolve conflicts effectively.
  • Experience in managing inventory and stock levels.
  • Knowledge of radio frequency systems for tracking inventory.
  • Comprehensive understanding of hardware products and market dynamics.

Key Responsibilities

  • Manage daily operations of the store, focusing on inventory management and staff oversight.
  • Lead and develop store personnel, providing mentorship and conducting performance assessments.
  • Enhance sales and profitability through strategic business initiatives.
  • Maintain high customer service standards and promptly address customer concerns.
  • Oversee inventory management to align with customer needs and prevent shortages.
  • Stay informed about product knowledge to assist customers effectively.
  • Ensure adherence to health, safety, and company regulations.