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Retail Operations Supervisor

2 months ago

East London, Eastern Cape, South Africa Home Depo Hardware Full time

Role Overview:
As a key player in our retail environment, you will be responsible for driving sales and enhancing operational processes.

Key Responsibilities:

  • Sales & Process Orientation: Focus on sales growth while streamlining operational processes.
  • Daily Operations Management: Oversee daily activities in retail locations, ensuring optimal stock levels, organization, and staffing.
  • Policy Development: Create and implement operational policies to boost efficiency and elevate customer satisfaction.
  • Data Analysis: Utilize sales and performance metrics to inform strategic decisions and improvements.
  • Team Leadership: Inspire and guide a dedicated team of branch employees through effective coaching.
  • Cost Control: Monitor expenses and work towards maximizing profitability.
  • Collaboration: Work closely with store managers to deliver a seamless customer experience.
  • Strategic Development: Formulate and execute operational strategies that enhance performance.
  • Efficiency Initiatives: Drive projects aimed at improving operational efficiency and customer engagement.
  • Performance Monitoring: Track and analyze key performance indicators for branch staff.
  • Excellence Standards: Ensure all retail locations meet high standards of operation.
  • Profitability Support: Assist stores in achieving financial success.
  • Retail Trends Advisory: Provide insights on contemporary retail trends in hardware through effective category management.
  • Store Audits: Conduct structured visits and generate reports for head office as necessary.
  • Brand Image Improvement: Enhance the overall image and standards of all retail locations.
  • Team Cohesion: Lead, mentor, and support store managers and staff to foster a motivated team environment.
  • Performance Assessment: Conduct regular visits to evaluate performance and offer guidance for enhancements.
  • Inventory Management: Monitor stock levels, analyze sales trends, and adjust inventory as needed.
  • Stock Counting: Perform stock counts in assigned retail locations.
  • Operational Checklist Maintenance: Ensure operational checklists are completed and provide feedback to branch stores.