Customer Experience Manager: Western Cape

3 weeks ago


Cape Town, Western Cape, South Africa Nedbank Full time
Job Title:

Service Manager: Mid-Corp

We are seeking a seasoned professional to lead our customer experience team in the Western Cape region. This is an excellent opportunity for someone who is passionate about delivering exceptional service and driving business growth.

Job Description:

The successful candidate will be responsible for managing a high-performing team of customer experience specialists. Key responsibilities will include:

  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Leading cross-functional teams to resolve complex customer complaints and issues
  • Coaching and developing direct reports to achieve business objectives
  • Fostering a culture of continuous improvement and innovation within the team

The ideal candidate will have:

  • A strong track record of leadership and customer experience management in a financial services environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels
  • Proven ability to drive business growth and improve customer satisfaction through data-driven insights and strategic planning

In exchange for your expertise and passion, we offer a competitive salary range of R1,200,000 - R1,800,000 per annum, depending on experience. Other benefits include comprehensive health insurance, retirement savings plan, and generous annual leave allowance.



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