Technical Support Specialist

2 months ago

Cape Town, Western Cape, South Africa VHRS Full time
Job Title: Support Engineer

We are seeking a highly skilled and experienced Support Engineer to join our team at Precium. As a Support Engineer, you will be responsible for providing exceptional customer support to our merchants, ensuring timely and satisfactory resolutions to technical issues.

Key Responsibilities:
  • Manage our support desk, ensuring accurate records of client interactions, technical specifications, and support ticket details.
  • Develop and maintain a deep understanding of our products, APIs, and integrations to effectively troubleshoot and resolve technical issues.
  • Collaborate closely with our Payment Operations, Product, Engineering, and Customer Operations teams to manage critical situations and incidents.
  • Provide regular reporting on support effectiveness, including analysis of support issues, SLA adherence, and CSAT score.
  • Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for technical customer support.
Requirements:
  • Bachelor's degree in computer science, engineering, information technology, or a related field.
  • Minimum 1 year of professional experience working in B2B technical support engineer role actively serving B2B customers, ideally in a tech/SaaS company.
  • Technical aptitude and ability to understand and troubleshoot technical issues related to various payment methods and configurations.
  • Experience using ticketing systems, such as Freshdesk, Jira, or Zendesk.
  • Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
What We Value:
  • We prioritize transparency, empathy, and client satisfaction.
  • We strive to exceed client expectations and make them win.
  • We continuously level up, embracing bravery, curiosity, and ambition.
  • We take action, choosing incremental progress over perfection.
Benefits:
  • Opportunity to work with cutting-edge technology and significantly impact the payment industry.
  • Flexible and remote working structure.
  • Be part of a world-class team with exciting growth opportunities.
  • Generous leave policy.

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical Support SpecialistAt The Legends Agency, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical and administrative support to our General Manager to ensure the efficient operation of engineering processes.Key Responsibilities:Manage technical tasks and...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at The Recruitment Guy in Cape Town. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to customers, field service technicians, and workshop staff in the region.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at The Recruitment Guy in Cape Town. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to customers, field service technicians, and workshop staff in the region.Key...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Job Title: Technical Support SpecialistAbout the Role:Precium is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a proven track record of providing excellent technical support to customers, with a strong focus on problem-solving and customer satisfaction.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Vista Full time

    Job SummaryVista is seeking a highly skilled Technical Support Specialist to join our team in Cape Town. As a Technical Support Specialist, you will be responsible for providing technical support to our customers across Europe, the Middle East, and Africa.Key ResponsibilitiesProvide technical support to customers via phone, email, and other communication...

  • Technical Support Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Pure Placements (PTY) LTD Full time

    Technical Support SpecialistOur client, a global leader in AI-driven technology, is seeking a skilled Technical Support Specialist to join their team remotely. As a Technical Support Specialist, you will be responsible for delivering top-tier customer support, troubleshooting, and collaborating with cross-functional teams. Your expertise in identifying root...

  • Technical Support Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    About Network RecruitmentWe are a leading recruitment agency dedicated to providing top talent to the industry.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients across various products.Key...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Uptime Solutions Ltd, you will play a crucial role in delivering exceptional customer service and technical support to our clients. Your primary responsibility will be to assist customers with technical issues, troubleshoot problems, and provide solutions to ensure...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Job SummarySabio is a leading global company providing innovative solutions to the contact centre industry. We are seeking a highly skilled Technical Support Specialist to join our team.About the RoleAs a Technical Support Specialist, you will be responsible for providing technical expertise and support to our customers and internal teams.You will work...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at The Recruitment Guy in Cape Town. The ideal candidate will possess extensive experience in technical field services, with a strong background in machinery hydraulics, engine mechanics, electrical, electronics, and technical schematics.Responsibilities:Provide...

  • IT Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    Job Title: IT Technical Support SpecialistJob Summary: We are seeking a skilled IT Technical Support Specialist to join our team at Stepco Recruitment. As a Field Services Technician, you will be responsible for providing technical support to our clients in the greater Cape Town area from your home-based office.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Pure Placements (PTY) LTD Full time

    Technical Support Specialist (Hybrid - Cape Town)We are seeking a highly skilled Technical Support Specialist to join our team in a hybrid capacity, with a requirement to work at least two days in the office. This role focuses on providing advanced, comprehensive technical support, particularly with strong API troubleshooting expertise, while maintaining...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa DLK Group Full time

    Job Title: Technical Support SpecialistJob Summary:The DLK Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for internal and external clients seeking technical assistance. This role requires providing exceptional customer service, troubleshooting IT issues, and...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Job Title: Technical Support RoleWe are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing excellent customer experience through technical support, serving as the interface between the customer and various departments, and troubleshooting and resolving...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Core Group Full time

    iStore is the leading Apple Premium Reseller in Africa, with a retail footprint of over 30 physical and online stores.Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical support to our customers, troubleshoot issues, and provide software support.Key...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Unlock Your Potential as a Technical Support SpecialistSabio is a leading global company that provides innovative solutions for contact centre systems integration. We're seeking a passionate and enthusiastic Technical Support Specialist to join our team.About the RoleAs a Technical Support Specialist, you will be responsible for identifying, isolating, and...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Unlock Your Potential as a UC Technical SpecialistSabio is a global leader in contact centre solutions, and we're seeking a talented UC Technical Specialist to join our team. As a key member of our technical team, you'll play a critical role in delivering exceptional customer experiences and driving business growth.About the RoleWe're looking for a...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting technical issues, providing solutions to customer...