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IT Support Specialist

1 month ago

Cape Town, Western Cape, South Africa Milkor Integrated System Full time
{"title": "IT Support Specialist", "content": "Job Summary

Milkor Integrated Systems (Pty) Ltd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide first-line support for our MIS staff, ensuring timely and efficient assistance with daily IT issues. This role involves troubleshooting hardware and software problems, assisting with system setups, and providing general IT support to enhance operational efficiency and support our growing team.

Key Responsibilities
  • Install and Configure Systems: Set up and configure PCs and software components to ensure optimal usability.
  • Troubleshoot and Repair: Diagnose and resolve hardware and software issues; repair or replace damaged hardware as needed.
  • User Profile Management: Create and manage employee profiles on PCs and networks.
  • Server Support: Provide support and maintenance for servers, both online and offline.
  • System Upgrades: Upgrade systems and software to ensure compatibility across all computers.
  • Security Management: Install and update antivirus software to maintain user-level security.
  • Software and Hardware Testing: Evaluate and test new software and hardware to ensure performance and compatibility.
  • User Support: Act as the first point of contact for error reporting and provide technical support to users.
  • Department Collaboration: Foster positive relationships with all departments and colleagues to facilitate smooth IT operations.
  • Reporting: Report directly to the IT Manager on various IT support activities and issues.
  • Back-up Operations: Conduct daily backup operations to safeguard data.
  • Technical Documentation: Manage and maintain technical documentation related to IT systems and processes.
  • Printer Maintenance: Set up, maintain, and troubleshoot printers to ensure efficient operation.
Qualifications and Experience
  • IT-Related Qualification: Degree or certification in IT.
  • Certifications: A+, N+, MCSE.
  • Technical Knowledge: Basic knowledge of Windows Server, Active Directory, DHCP, DNS. Network printer knowledge. Advanced proficiency in Microsoft Office and other day-to-day software.
  • Experience: 3-5 years in a similar role, working with environments of 20+ PCs.
  • Transport: Own transport required.
  • Proficiency: Advanced skills in Microsoft Office.
  • Knowledge: Essential: Microsoft Server and Desktop software. Advantageous: Linux OS.
Consent

By submitting your information and application, you hereby confirm:

  • That you have no objection to us retaining your personal information in our database for future matching/POPI Policy.
  • That the information you have provided to us is true, correct, and up to date.
"}