IT Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Milkor Integrated System Full time

Job Title: IT Support Specialist

Job Summary: We are seeking an experienced IT Support Specialist to join our team at Milkor Integrated Systems. The successful candidate will provide first-line support for our MIS staff, troubleshooting hardware and software issues, and ensuring timely and efficient assistance.

Key Responsibilities:

  • Install and Configure Systems: Set up and configure PCs and software components to ensure optimal usability.
  • Troubleshoot and Repair: Diagnose and resolve hardware and software issues; repair or replace damaged hardware as needed.
  • User Profile Management: Create and manage employee profiles on PCs and networks.
  • Server Support: Provide support and maintenance for servers, both online and offline.
  • System Upgrades: Upgrade systems and software to ensure compatibility across all computers.
  • Security Management: Install and update antivirus software to maintain user-level security.
  • Software and Hardware Testing: Evaluate and test new software and hardware to ensure performance and compatibility.
  • User Support: Act as the first point of contact for error reporting and provide technical support to users.
  • Department Collaboration: Foster positive relationships with all departments and colleagues to facilitate smooth IT operations.
  • Reporting: Report directly to the IT Manager on various IT support activities and issues.
  • Back-up Operations: Conduct daily backup operations to safeguard data.
  • Technical Documentation: Manage and maintain technical documentation related to IT systems and processes.
  • Printer Maintenance: Set up, maintain, and troubleshoot printers to ensure efficient operation.

Qualifications and Experience:

  • IT-Related Qualification: Degree or certification in IT.
  • Certifications: A+, N+, MCSE.
  • Technical Knowledge:
    • Basic knowledge of Windows Server, Active Directory, DHCP, DNS.
    • Network printer knowledge.
    • Advanced proficiency in Microsoft Office and other day-to-day software.
  • Experience: 3-5 years in a similar role, working with environments of 20+ PCs.
  • Transport: Own transport required.
  • Proficiency: Advanced skills in Microsoft Office.
  • Knowledge:
    • Essential: Microsoft Server and Desktop software.
    • Advantageous: Linux OS.


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