Senior IT Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa Data Centrix Full time
Job Summary

We are seeking a highly skilled Senior IT Support Specialist to join our team at Data Centrix. As a key member of our IT department, you will be responsible for managing the day-to-day use, performance, and maintenance of our designated systems.

Key Responsibilities:
  • Provide subject-matter expertise and knowledge regarding the systems to all role players and provide user support as required in liaison with the Helpdesk.
  • Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements.
  • Manage Service level delivery according to agreed and signed off SLAs.
  • Investigate incidents and problem reports regarding the systems and assist with problem resolution.

The ideal candidate will have a strong background in IT service management and experience working in a corporate environment. A good understanding of IT systems development lifecycle principles and business change lifecycle methodology is also essential.

Requirements:
  • Minimum 5-7 years related work experience.
  • ITIL Foundation Certified is a prerequisite.
  • Good analytical and business-analysis skills.
  • Excellent communication and interpersonal skills.
  • Strong MS Office skills (MS Word, PowerPoint, Excel).

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus benefits.



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