Customer Service Coordinator

4 days ago


Cape Town, Western Cape, South Africa Objective Personnel Full time
Objective Personnel: Order Processing and Customer Service Role

We are seeking a highly organized and detail-oriented individual to join our team as an Order Processing and Customer Service Specialist.

About the Role:

This is a key position that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The successful candidate will be responsible for efficiently processing customer orders, resolving queries, and providing exceptional customer service.

Key Responsibilities:
  • Process customer orders accurately and efficiently, ensuring timely delivery or collection.
  • Respond to customer inquiries, resolving issues promptly and professionally.
  • Collaborate with drivers to plan and schedule deliveries based on geographic areas and specific days.
  • Request quotations and arrange collections/deliveries for clients requiring courier services.
  • Verify and update the accuracy of purchase orders, proforma invoices, and tax invoices/credit notes.
  • Proactively contact customers to address queries and provide timely feedback on stock-related matters.
  • Expedite orders through various departments, including finance, purchasing, warehouse, and sales.
  • Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
  • Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
Requirements:
  • Maturity certification (Matric)
  • 2-3 years of experience in sales or a related field
Benefits:
  • A competitive salary of £25,000 - £30,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
Other Information:

The ideal candidate will possess excellent communication skills, be highly organized, and have a keen eye for detail. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.



  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: Warehouse and Vehicle Services Coordinator - GeorgeCompany Overview:Service Solutions is a leading provider of truck rental services, seeking an experienced Branch Operator to join our team in George.About the Role:This role offers a unique opportunity to work with a dynamic team, responsible for managing warehouse operations, vehicle maintenance,...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Job Title: Customer Service CoordinatorWe are seeking a highly motivated and organized Customer Service Coordinator to join our dynamic team. As an integral part of our customer-facing operations, you will:Provide exceptional customer service, ensuring all customer inquiries and concerns are addressed in a timely manner.Manage both inbound and outbound calls...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    About EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Customer Service CoordinatorThe Legends Agency is seeking a highly skilled and organized Customer Service Coordinator to join our team in Durbanville Industrial Park.About the Role:Provide exceptional customer service by greeting visitors warmly, answering phone inquiries, and managing office supplies effectively.Assist with administrative tasks to maintain...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Customer Service CoordinatorWe are seeking a skilled and organized individual to fill the role of Customer Service Coordinator. This position is ideal for someone who has experience in customer-facing roles, particularly within the FMCG industry.The successful candidate will be responsible for providing exceptional service to clients, ensuring...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Key Responsibilities:We're seeking a skilled Customer Service Coordinator to join our dynamic team at SA Commercial (Pty) Ltd. As a key member of our customer-facing operations, you will be responsible for providing exceptional service to our clients. Your duties will include managing inbound and outbound calls, ensuring all customer inquiries and concerns...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    About UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...


  • Cape Town, Western Cape, South Africa HomeChoice Holdings Limited Full time

    Job Description:The ideal candidate for this Customer Service Coordinator role will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the Homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job DescriptionWe are seeking an experienced Customer Service and Logistics Coordinator to join our team at West Coast Personnel. In this role, you will be responsible for ensuring that all customer orders are processed accurately and efficiently.


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Job Description:We are seeking a highly motivated individual to join our dynamic team as a Customer Service Coordinator in the UK. As an integral part of our customer-facing operations, you will be responsible for serving as the primary point of contact for customers, representing the company with professionalism and in-depth knowledge.Your Key...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Key Responsibilities:As a Customer Service Representative with Service Solutions in Access Park, you will provide world-class service to our customers. Your strong communication skills and ability to work in a fast-paced environment will make you a great fit for this role.Requirements:Grade 12, Excellent communication skills, Ability to work Access Park...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...


  • Cape Town, Western Cape, South Africa Sagan Full time

    Sagan is seeking a Customer Service and Order Fulfillment Coordinator to provide exceptional service and ensure timely order processing for our clients. This role involves handling customer inquiries, managing orders, and maintaining accurate records.**Key Responsibilities:**Respond to customer inquiries via phone, email, or live chat to resolve issues and...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    OverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    We are looking for a highly motivated and organized Customer Service Sales Coordinator to join our team at SA Commercial (Pty) Ltd.About the RoleThe primary responsibility of this role is to provide exceptional customer service while also driving sales growth. The ideal candidate will have a minimum of 1 year of experience in customer service and 1 year of...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US contact center.OverviewAs a customer-centric organization, EXL Service is committed to providing exceptional service to our clients. Our team of professionals works tirelessly to ensure that every customer interaction is a positive one.Compensation...


  • Cape Town, Western Cape, South Africa Tailormade Solution Full time

    Key Responsibilities:Provide exceptional customer service for order collection and resolution of customer inquiries.Coordinate the marking, packing, and dispatch of items to couriers with accuracy and efficiency.Manage and respond to email communications from various departments within the company in a timely and professional manner.Facilitate clear and...


  • Cape Town, Western Cape, South Africa Service Solutions Staffing Full time

    About the RoleWe are seeking an experienced Customer Marketing Manager to join our team at Service Solutions Staffing.Key ResponsibilitiesCoordinate in-store brand activations in collaboration with Brand Marketing, Finance and Sales teams, including administrative tasks, planning, and reviews.Manage sampling plans for all Brands with sampling budget,...