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Customer Service Coordinator

1 month ago

Cape Town, Western Cape, South Africa The Legends Agency Full time
Job Title: Customer Service Coordinator

We are seeking a skilled and organized individual to fill the role of Customer Service Coordinator. This position is ideal for someone who has experience in customer-facing roles, particularly within the FMCG industry.

The successful candidate will be responsible for providing exceptional service to clients, ensuring seamless communication, and streamlining daily service activities.

This role offers the opportunity to work independently while being part of a collaborative team at The Legends Agency.

Key Responsibilities:
  • Client Interaction:
    • Handle client inquiries via phone, email, and in-person visits with professionalism and courtesy.
  • Service Coordination:
    • Coordinate with service providers to ensure timely resolution of client issues.
    • Prepare quotes for clients based on assessments and follow up as necessary.
  • Scheduling and Organization:
    • Book appointments and schedule technicians for the day.
    • Ensure all necessary tools and parts are available for tasks.
  • Equipment Management:
    • Accurately record equipment information upon receipt for repair.
    • Order parts when required and confirm timely delivery.
  • On-Site Visits:
    • Visit sites as needed to oversee or assist with service activities.
  • General Administration:
    • Maintain detailed records of all service activities.
    • Efficiently complete administrative tasks related to service operations.

Required Skills and Qualifications:

  • Previous experience in a similar customer-facing role.
  • A valid driver's license.
  • Exceptional organizational and multitasking skills.
  • Prompt and professional communication, both written and verbal.
  • Ability to work independently and collaboratively as part of a team.

Benefits:

  • Competitive market-related salary.
  • Opportunities for professional growth and development within The Legends Agency.
  • A supportive and collaborative work environment.