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Head of Gaming Operations Director

1 month ago

Johannesburg, Gauteng, South Africa Initiate International Full time
Head of Gaming Operations Job Description

Initiate International is seeking a seasoned professional to fill the role of Head of Gaming Operations in Johannesburg. As a key member of our Executive Committee, you will play a pivotal role in shaping and driving exceptional gaming operational excellence.

This position involves managing daily activities within a casino or gaming establishment, working closely with the Executive Committee to ensure seamless integration across multi-functional departments and business initiatives. The ideal candidate is a strategic thinker and an online casino and iGaming industry leader who can optimize processes, foster cross-functional collaboration, and lead with impact in a fast-paced, ever-growing organization.

Key Responsibilities
  • Develop and implement operational strategies to optimize efficiency and enhance user and business experiences.
  • Collaborate with the Product team to support effective rollout of product roadmaps.
  • Manage the adoption and optimization of technology solutions.
  • Lead marketing and brand teams to deliver strategic and operational objectives.
  • Improve customer experience and service, enhancing Net Promoter Score (NPS).
  • Ensure efficient and effective gaming operations, including compliance and performance of technology platforms.
  • Optimize localized payment solutions to improve user experience and return on investment (ROI).
  • Establish and drive compliance requirements, ensuring adherence to regulatory standards.
Requirements
  • Bachelor's degree in business administration, operations management, finance, or a related field.
  • Minimum of 5 years of experience in operations management, coordinating across multiple teams.
  • Familiarity with regulatory requirements and best practices in the iGaming industry, or the ability to quickly learn.
  • Proven track record of managing operations and delivering results in a dynamic environment.