Head of Gaming Operations Director

2 weeks ago


Johannesburg, Gauteng, South Africa Initiate International Full time
Job Title: Head of Gaming Operations

Initiate International is seeking a seasoned professional to fill the role of Head of Gaming Operations. This position plays a pivotal role in shaping, driving, and delivering exceptional gaming operational excellence.

Key Responsibilities:
  • Develop and implement operational strategies to optimize efficiency and enhance user and business experiences.
  • Collaborate with the Product team to support effective rollout of product roadmaps.
  • Manage the adoption and optimization of technology solutions.
  • Lead marketing and brand teams to deliver strategic and operational objectives.
  • Improve customer experience and service, enhancing Net Promoter Score (NPS).
  • Ensure efficient and effective gaming operations, including compliance and performance of technology platforms.
  • Optimize localized payment solutions to improve user experience and return on investment (ROI).
  • Establish and drive compliance requirements, ensuring adherence to regulatory standards.
  • Define strategic objectives and execute operational plans in collaboration with the Executive Committee.
  • Standardize business processes to enhance operational efficiencies.
  • Cultivate a culture of continuous improvement and operational excellence.
  • Ensure compliance with data protection regulations and other legal requirements.
Requirements:
  • Bachelor's degree in business administration, operations management, finance, or a related field.
  • Minimum of 5 years of experience in operations management, coordinating across multiple teams.
  • Familiarity with regulatory requirements and best practices in the iGaming industry, or the ability to quickly learn.
  • Proven track record of managing operations and delivering results in a dynamic environment.


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