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Technical Operations Specialist

1 week ago

Midrand, Gauteng, South Africa iSanqa Full time
Introduction

iSanqa requires an expert Technology Integrator to join their team in Midrand, Menlyn, Rosslyn, or Home Office rotation.

  • Cutting-edge technology with a forward-thinking brand.
  • Collaborative global teams fostering innovation and growth.
  • Balancing work and life through flexible working hours.
  • An agile working environment embracing change and progress.

Required experience: 8+ years of related working experience.

Commencement: As soon as possible.

Duties & Responsibilities

Key Responsibilities:

  • Action and resolve IM (Incident Management) tickets effectively.
  • Raise and lead tasks PM (Problem Management) tickets as identified.
  • Coordinate CM (Change Management) tasks and tickets as required.
  • Assist user departments in crafting system requirement documentation based on business processes.
  • Perform daily system handover and start-up tasks ensuring operational readiness.
  • Evaluate process alignment for obtaining user requirements specifications.
  • Develop systems solutions meeting quality and delivery expectations.
  • Create, Maintain, further develop, and follow User stories and requirements together with involved infrastructure technologies.
  • Establish and maintain suitable KPI's and Measurements for judging solution quality and compliance.
  • Expand knowledge in Encryption and Security fields.
  • Maintain up-to-date documentation in relevant systems.
  • Attend and moderate operation meetings.

Desired Experience & Qualification

  • Formal degree in Information Systems or equivalent experience.
  • ITIL certification advantageous.
  • Relevant Linux/Ansible/Veritas certifications.
  • Vometric/Encryption certifications beneficial.
  • Minimum 8 years IT Administration experience.
  • Minimum 8 years Linux experience.
  • Minimum 6 years IT operations experience.
  • Minimum 6 years ITIL work experience.
  • Minimum 4 years python/perl/bash experience.
  • Minimum 4 years encryption tools specific experience.

Essential Skills:

  • In-depth understanding of Linux.
  • Netbackup expertise.
  • Agile Methodology skills: JIRA/Confluence.
  • Additional responsibilities in the Agile Working Model Charter.

Advantageous Technical Skills:

  • Deep ITSM knowledge.
  • Experience in Operations and structure teams.
  • Functional knowledge.
  • Process understanding and GROUP process knowledge.
  • ITIL process knowledge and work experience.
  • AGILE Project Management skills.
  • Quality Management expertise.
  • Linux proficiency.
  • Vormetric knowledge.
  • Netbackup knowledge.
  • Encryption understanding.
  • Understanding of IT Infrastructure and relations between components.
  • ITPM process knowledge and work experience.