Technical Operations Specialist
6 days ago
iSanqa requires an expert Technology Integrator to join their team in Midrand, Menlyn, Rosslyn, or Home Office rotation.
- Cutting-edge technology with a forward-thinking brand.
- Collaborative global teams fostering innovation and growth.
- Balancing work and life through flexible working hours.
- An agile working environment embracing change and progress.
Required experience: 8+ years of related working experience.
Commencement: As soon as possible.
Duties & ResponsibilitiesKey Responsibilities:
- Action and resolve IM (Incident Management) tickets effectively.
- Raise and lead tasks PM (Problem Management) tickets as identified.
- Coordinate CM (Change Management) tasks and tickets as required.
- Assist user departments in crafting system requirement documentation based on business processes.
- Perform daily system handover and start-up tasks ensuring operational readiness.
- Evaluate process alignment for obtaining user requirements specifications.
- Develop systems solutions meeting quality and delivery expectations.
- Create, Maintain, further develop, and follow User stories and requirements together with involved infrastructure technologies.
- Establish and maintain suitable KPI's and Measurements for judging solution quality and compliance.
- Expand knowledge in Encryption and Security fields.
- Maintain up-to-date documentation in relevant systems.
- Attend and moderate operation meetings.
Desired Experience & Qualification
- Formal degree in Information Systems or equivalent experience.
- ITIL certification advantageous.
- Relevant Linux/Ansible/Veritas certifications.
- Vometric/Encryption certifications beneficial.
- Minimum 8 years IT Administration experience.
- Minimum 8 years Linux experience.
- Minimum 6 years IT operations experience.
- Minimum 6 years ITIL work experience.
- Minimum 4 years python/perl/bash experience.
- Minimum 4 years encryption tools specific experience.
Essential Skills:
- In-depth understanding of Linux.
- Netbackup expertise.
- Agile Methodology skills: JIRA/Confluence.
- Additional responsibilities in the Agile Working Model Charter.
Advantageous Technical Skills:
- Deep ITSM knowledge.
- Experience in Operations and structure teams.
- Functional knowledge.
- Process understanding and GROUP process knowledge.
- ITIL process knowledge and work experience.
- AGILE Project Management skills.
- Quality Management expertise.
- Linux proficiency.
- Vormetric knowledge.
- Netbackup knowledge.
- Encryption understanding.
- Understanding of IT Infrastructure and relations between components.
- ITPM process knowledge and work experience.
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