Operational Documentation Specialist

2 days ago


Midrand, Gauteng, South Africa Adapt IT Group Full time
Job Overview

We are seeking a skilled individual to join our team as an Operational Documentation Specialist. This role is responsible for creating and controlling accurate company documentation, maintaining records, and ensuring the efficient operation of the Quality Management Systems.

Key Responsibilities
  • Engage with Business Units to ensure that electronic records systems and related processes meet ISO standards
  • Maintenance of Quality Management System
  • Promote ISO awareness, policies, and procedures throughout the organization
  • Send out notices on updated documents
Quality Management and Assurance
  1. Customer Relationship Management
    1. Maintenance of the Quality Management System
    2. Provide accurate clerical and administrative support to the organisation
    3. Promote ISO awareness, policies and procedures throughout the organization
    4. Send out notices on all updated and recently published documents.
  2. Internal Processes
    1. Ensure that documents are properly controlled, maintained and records are retrievable in accordance with the ISO 9001 requirements.
    2. Carry out Document Change Requests, obtain required approvals, archive documents and promote quality assurance of identified documentation
    3. Assist with External QMS audits as per audit schedule
    4. Compile monthly reporting on Quality Department activities;
    5. Register and distribute Process Improvement Requests, Escalation Requests and Customer Complaints and Log opportunities to the internal system
    6. Conduct quality audits throughout the organisation and report on compliance and corrective measures.
Qualifications and Skills
  1. Technical
    1. ISO Standards and Auditing
  2. Professional
    1. Planning and organising
    2. Business Writing Skills
    3. Instructor-facilitated presentations
  3. Driving Value
    1. Actively seeking and implementing opportunities to maximize value in any aspect of the business.
    2. Setting a culture of continuously striving for better performance
    3. Challenging the current state in order to seek real improvements
  4. Leading Self
    1. Taking responsibility and accountability for own behaviour, performance and development
    2. Taking ownership for own performance and decisions and their impact on the business
    3. Demonstrating tenacity and resilience even when faced with obstacles
    4. Seeking opportunities for personal feedback, learning and development
    5. Acting decisively when tough or quick action is required


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