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Membership Retention Professional

2 weeks ago

Centurion, Gauteng, South Africa AfroCentric Group Full time
Job Summary

We are looking for a highly skilled and motivated Retentions Consultant to join our team at the AfroCentric Group. In this role, you will be responsible for managing customer relationships, developing and implementing retention strategies, and analyzing data to inform business decisions.

The ideal candidate will have a strong background in call centre operations, preferably within the medical industry, and will possess excellent communication and analytical skills. You will also need to have a deep understanding of scheme products and options, as well as knowledge of processes and procedures.

Responsibilities and Duties
  • Manage customer relationships to ensure high levels of satisfaction and retention.
  • Develop and implement retention strategies to improve member satisfaction and reduce churn.
  • Analyze data to identify trends and areas for improvement, making recommendations to senior management.
  • Collaborate with cross-functional teams to develop and implement process improvements, resulting in increased efficiency and productivity.
  • Stay up-to-date with industry trends and developments, applying this knowledge to inform business decisions.