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Team Manager: Claims Motor Accident Assessing

4 months ago

Centurion, South Africa OUTsurance Full time

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

**Job Description**:
The Claims Motor Assessing Team Manager leads and assumes full management responsibility for a team of professional Claims Motor Assessing Assessors in the Assessing department.

**Responsibilities**:

- Moderate assessments completed by the accident assessors or service providers
- Monitor and manage the average repair cost as well as the quality of their own assessments as well as their team
- Recruitment & selection & retention of team members
- Checking and validating of all work carried out within the team.
- Managing team performance in accordance with established minimum standards.
- Upskilling team members through coaching and mentoring
- Performance Management
- Leave Management
- Audits
- Ensuring team members are behaving in line with the company procedures and values and addressing misconduct

where applicable
- Change management and effective communication
- Dealing with escalated customer complaints and adhoc queries that are outside of your subordinates mandate
- Reporting & analysis
- Assume full leadership responsibility for a team of professional accident assessors
- General day to day management of team
- Liaise with service providers, clients and advisors
- Conduct all the above to the required performance and quality standards that are in place

**Qualifications**:
**Minimum Requirements**:

- Matric
- Qualified Panel beater, Spray Painter or Motor Mechanic

**Experience**:
Meet minimum criteria for VDQ. (VDQ Professional Membership advantageous)
- 2/3 Years Assessing Leadership Experience (Management) will be advantageous
- Own Road worthy Vehicle is necessary
- Valid driver’s license is necessary
- Leadership, Management and or Insurance related studies completed or in progress will be advantageous.

Additional Information
**Required Competencies & Personal Attributes**:
**Competencies**:

- Team leadership ability
- Ability to develop others
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Enthusiastic and passionate about the job and the company
- Effective at planning and organization /Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability and change management expert
- Resilient with high tolerance for stress

**Skills**:

- Interpersonal and communication skills
- Administration skills
- Influencing/Coaching
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

**Additional Information**:
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.