Retentions Advisor
4 days ago
Company Description
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
Qualifications
- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential
- Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced
Additional Information
**Required Competencies & Personal Attributes**:
- Sales and/or Client service oriented
- Attention to detail/Quality oriented
- Resilience
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Ambitious
- Highly Motivated
- Driven
- Customer service enthusiasts
**Skills**:
- Selling skills
- Interpersonal and communication skills
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
-
Retention Advisor
7 days ago
Centurion, South Africa Momentum Insure Company Limited Full time**Introduction** **Role Purpose** Our advisors within the Client Retentions environment will deal with client queries and complaints; specifically from clients that want to cancel their insurance; on all levels in a competent, efficient and professional way and in accordance with the values of Momentum Insure. **Requirements**: - Matric or equivalent -...
-
Retentions Advisor
3 days ago
Centurion, South Africa Momentum Insure Company Limited Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Retentions Advisor
4 days ago
Centurion, South Africa OUTsurance Full timeCompany Description OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...
-
Retentions Advisor
5 days ago
Centurion, South Africa OUTsurance Full timeCompany Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...
-
Retentions Advisor
2 days ago
Centurion, South Africa OUTsurance Full timeCompany Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...
-
Life Retentions Advisor
2 days ago
Centurion, South Africa OUTLife Full timeCompany Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...
-
Life Retention Advisor
4 days ago
Centurion, South Africa OUTLife Full timeCompany Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...
-
Retention Advisor
5 days ago
Centurion, South Africa OUTsurance Full time**Company Description** OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...
-
Pet Client Care/ Retention Advisor
2 days ago
Centurion, South Africa OUTsurance Full timeCompany Description OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us. **Job Description**: **Responsibilities** - Our retention advisors are...
-
Financial Advisor
2 weeks ago
Centurion, South Africa Hollard Life Full timeWe are looking for Experienced Qualified Financial Advisors to START and BUILD a new TEAM within our new Distribution Channel. - Financial Analysis, Planning & Advice - Managing team - targets - area - stock - productivity - profitability - recruiting - Daily reporting - Ongoing personal & team coaching and development **Requirements**: - RE5 ( RE1...
-
HR Advisor
2 weeks ago
Centurion, South Africa Exclusive Networks Full time**EXCLUSIVE NETWORKS**|** **Introduction** Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in its market and having a global presence in more than 40 countries across Europe, Middle East, Africa, Asia-Pacific, and North America through more than 70...
-
Legal Advisor Graduate
1 week ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. Role Purpose The...
-
Distribution Channel Director
3 days ago
Centurion, South Africa The Recruitment Council Full timeA unique opportunity to join one of South Africa’s largest FSP’s as a Channel Director. The role is accountable for footprint growth and client expansion while using social media, digital processes and technology and in line with the company’s holistic financial wellness approach. The role will lead this new tied channel to significantly contribute to...
-
Life Funeral Admin Advisor
3 days ago
Centurion, South Africa OUTLife Full timeCompany Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...
-
Sales Advisor
2 weeks ago
Centurion, South Africa Momentum Health Solutions Full time**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...
-
Client Care Collections Advisor
2 weeks ago
Centurion, South Africa OUTsurance Full timeCompany Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...
-
Talent Acquisition Specialist
5 days ago
Centurion, South Africa Momentum Life Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Momentum Group | South Africa Financial...
-
Hastings Renewal Advisor
2 weeks ago
Centurion, South Africa Hastings Direct Full timeCompany Description OUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding...
-
Head of Strategic Wealth Management
3 days ago
Centurion, South Africa The Recruitment Council Full timeBusiness Acumen: - Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group Client / Stakeholder Commitment: - Anticipates, meets and exceeds client’s needs by creating long lasting relationships that...
-
Provincial Manager | Centurion
7 days ago
Centurion, South Africa The Recruitment Council Full timeOur client is seeking a dynamic Provincial Manager to bring the company''s financial planning advice strategy to life, aligning with their mission to protect and build clients'' financial dreams. This role involves expanding the company''s presence, meeting sales targets, fostering professional practice management, and creating a culture of advice. The...