Specialist: IT Change Management

6 days ago


Centurion, Gauteng, South Africa BCXP Full time

The incumbent will be responsible for assisting organisations with meeting their business objectives, by focusing on the IT side of change – including changes to business processes, systems, and technology in line with our ITIL framework ensuring standardised methods and procedures for prompt handling of RFC's. The focus will be on driving faster adoption, greater utilization, and higher proficiency around changes impacting organisations, to keep business disruption to a minimum.

Key Deliverables / Primary Functions
  • Apply a structured ITIL Framework approach to manage changes within IT systems and ensure that risks for the business and customers are limited.
  • Develop, maintain, and improve the Change and Release Management, and Deployment Management Policies, Standards, RACI, Processes and Procedures and ensure training is given to staff to adhere to said policies and procedures.
  • Conduct Emergency Change Advisory Board (ECAB) and Change Advisory Board (CAB) meetings to ensure that system implementation is done in line with customer requirements.
  • Prepare, maintain, and distribute the Forward Schedule of Change.
  • Identify potential risks and develop specific plans to mitigate or address the concerns.
  • Develop a set of actionable and targeted change management plans including: stakeholder and communication plan; impact management plan; training plan; and resistance management plan.
  • Coordinate Post Implementation Review meetings for all the failed changes that cause high impact incidents, to eliminate future reoccurrence.
  • Provide business and service providers with necessary reports and statistics which include: Quarterly Executive Dashboards for change status and volume; Monthly Reports for successful, failed and overall logged changes; Daily Reports for age analysis of changes; and Exception Reports on CAB changes to respective parties.
  • Participate in audit reviews including ITIL Maturity Assessment and ISO Audits to ensure that processes are followed in line with SLA's.
  • Design, configure, analyse, and update the Change and Release Management workflow within BMC ITSM/Helix and ensure that they are current and reflect the business needs.
Core Functional Skills & Capabilities
  • Customer Orientation
  • Technical Report writing
  • Data Analysis
  • Business Partnership Management
  • Microsoft Office
Core Behavioural Competencies
  • Adapting & Responding to change
  • Persuading and Influencing
  • Working with people
Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

Experience

5 years' experience in an IT Change Management role.

Certifications

ITIL Foundational V3/4

Professional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Span of Control: 3

Level of Engagement: Interacting with clients as well as relevant stakeholders within BCX.

Special Requirements / Employment Condition
#J-18808-Ljbffr
  • Change Manager

    5 days ago


    Centurion, Gauteng, South Africa The Recruitment Council Full time

    Our client is seeking an experienced Change Manager to lead and execute change initiatives within a high-pressure balance sheet management environment. This role spans key areas, including Front Office, Middle Office, Back Office, Treasury, and Risk Management. The ideal candidate will excel in managing both the technical and human aspects of change,...


  • Centurion, Gauteng, South Africa BCXP Full time

    BCXP is seeking an experienced IT Change Management Expert to assist organisations in meeting their business objectives. The incumbent will focus on the IT side of change, including changes to business processes, systems, and technology in line with our ITIL framework. This ensures standardised methods and procedures for prompt handling of RFCs.Key...


  • Centurion, Gauteng, South Africa The Recruitment Council Full time

    About the RoleWe are looking for a skilled Change Initiative Manager to lead and execute change initiatives within our organization.Main Responsibilities:Develop and implement change management frameworks to ensure seamless adoption of new processes and systems.Facilitate workshops and collaboration among cross-functional teams to drive project...


  • Centurion, Gauteng, South Africa Bidvest Facilities Management Full time

    About the RoleWe are seeking a skilled Pricing Specialist to join our team. The successful candidate will have expertise in financial modelling, data analysis, and commercial contract management. This is an exciting opportunity to work with a dynamic team and contribute to the growth of our business.Key Responsibilities:Develop and maintain pricing models to...


  • Centurion, Gauteng, South Africa BCXP Full time

    We're seeking an experienced Change Enablement Professional to join our team at BCXP. As a key member of our organisation, you'll play a vital role in assisting organisations in meeting their business objectives by focusing on the IT side of change.About the RoleYou'll apply a structured ITIL Framework approach to manage changes within IT systems and ensure...


  • Centurion, Gauteng, South Africa Sabenza IT Recruitment Full time

    Storage SpecialistOur client, leaders in the Road Transport Solutions space, has a permanent venture for a Storage Specialist.The successful candidate will be responsible for maintaining Storage, SAN, and Compute hardware by providing OEM good practice through designing, implementing, and deploying shared system resources, like disks and networking....


  • Centurion, Gauteng, South Africa Sabenza IT Recruitment Full time

    At Sabenza IT Recruitment, we have a permanent opportunity for a highly skilled Storage Specialist to join our esteemed clients in the Road Transport Solutions space.About the RoleThe successful candidate will be responsible for maintaining the integrity of Storage, SAN, and Compute hardware by providing OEM best practices through designing, implementing,...


  • Centurion, Gauteng, South Africa BCXP Full time

    Become a key player in driving digital transformation at BCXP! As an experienced Transformation Specialist - IT, you'll play a vital role in assisting organisations in meeting their business objectives by focusing on the IT side of change.About the RoleYou'll apply a structured ITIL Framework approach to manage changes within IT systems and ensure minimal...


  • Centurion, Gauteng, South Africa The Recruitment Council Full time

    Job OverviewThe Recruitment Council is seeking an experienced Process Improvement Specialist to lead process improvement initiatives within a high-pressure balance sheet management environment.Key Responsibilities:Develop and implement process improvement strategies to enhance operational efficiency.Collaborate with cross-functional teams to design and...


  • Centurion, Gauteng, South Africa SKG Properties Full time

    At SKG Properties, we are committed to delivering exceptional results in the development, leasing and management of commercial and industrial real estate.The Master Data Management Specialist plays a critical role in ensuring the accuracy, consistency, and completeness of product information across various business processes including supply chain, sales,...


  • Centurion, Gauteng, South Africa South African Mint Full time

    **Job Overview**We are seeking a highly skilled IT Systems Monitoring Specialist to join our team at the South African Mint. As a key member of our support staff, you will be responsible for ensuring the smooth operation of our systems.Responsibilities:Monitoring and Management: Respond to calls and requests logged on our Helpdesk timeously and resolve them...


  • Centurion, Gauteng, South Africa J2K Consulting (Pty) Ltd Full time

    About the Role:This is a challenging and rewarding opportunity for an experienced professional to join J2K Consulting (Pty) Ltd as a Senior Product Specialist (Income Solutions). The successful candidate will be responsible for managing guaranteed annuity and structured product solutions. They will work closely with the valuations team to understand the...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job Title: Financial Management SpecialistAbout the JobWe are looking for a skilled professional to manage the financial aspects of our corporate affairs marketing department. As a Financial Management Specialist, you will be responsible for coordinating and facilitating the on-boarding process of new suppliers, providing billing projections to finance, and...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    Job DescriptionAs a Business Transformation Specialist at Network Recruitment, you will be responsible for leading IT-related projects and working closely with stakeholders to deliver business value.Key Responsibilities:Project Management: Develop project plans, track progress, and conduct pre- and post-project analyses to ensure successful implementation of...


  • Centurion, Gauteng, South Africa Road Accident Fund Full time

    About UsThe Road Accident Fund is a reputable organization that provides accident insurance services in South Africa. We strive to maintain a safe and secure work environment while providing excellent service to our clients and stakeholders.We are seeking a highly skilled ICT Security Specialist to join our team. As an ICT Security Specialist, you will be...


  • Centurion, Gauteng, South Africa Zakheni ICT (Pty) Ltd Full time

    About the RoleWe are looking for a highly skilled Senior Network Analyst to join our team. As a Senior Network Analyst, you will be responsible for the management and maintenance of our IT network.Duties and ResponsibilitiesNetwork Design: Work with current IT System engineers in designing and delivering the installation, upgrade, operation, control,...


  • Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Countrywide General Manager OpportunityWe are seeking a highly skilled and experienced General Manager to join our Countrywide team. The successful candidate will be responsible for driving profitable growth through the effective placement of sales partners in the best bancassurance channel.The ideal candidate will have a strong background in risk and...


  • Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Role DescriptionThis is an exciting opportunity to join Momentum Metropolitan Holdings Limited as a General Manager Countrywide. The successful candidate will be responsible for managing a team of business consultants, developing and executing a business plan, and setting performance standards.The ideal candidate will have a strong background in risk and...


  • Centurion, Gauteng, South Africa Network IT Full time

    About the CompanyNetwork IT is a leading provider of telecom solutions. We're seeking a skilled and dedicated individual to join our team as an IT Support Specialist.Job Description:In this role, you'll provide technical support for our clients' telephony systems, focusing on VoIP and SIP solutions. You'll also contribute to various projects within the...


  • Centurion, Gauteng, South Africa Sabenza IT Recruitment Full time

    We are seeking a technical expert to lead the planning, building, and operating of our infrastructure. As a Storage Specialist, you will be responsible for ensuring the optimal performance and uptime of Storage, SAN, and Compute hardware.About the JobThis is an exciting opportunity for a seasoned professional with experience in managing large-scale IT...