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Clinical Operations and Partnerships Manager
2 weeks ago
- Collaborate closely with recruitment specialists and in-country teams to onboard new mental health providers in international locations outside the U.S.
- Collect provider profile details including demographic information, photo, bio, and specialties.
- Facilitate the onboarding process, follow up with providers on application status, quality assure provider profile details, assist with calendar setup and integration.
- Confirm and troubleshoot any issues with profiles surfacing correctly (e.g., language, countries, specialties, availability, services).
- Submit and monitor technical tickets for investigation of issues related to provider surfacing, referrals, or platform irregularities.
- Update and maintain onboarding documentation and resources for future country launches.
- Develop and deliver live and recorded workshops for connecting calendars (flexible time zones).
- Maintain an accurate provider database reflecting provider availability including processing terminations.
- Collaborate across teams to implement solutions to enable in-person search for care and expanded diversity.
- Drive continuous process improvement/efficiencies for global clinical operations.
- Drive provider engagement, communication and build strong relationships across the network.
- Develop, update, and add resources to the provider portal.
