Clinic Operations Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

The Aesthetic Clinic Operations Manager is responsible for the efficient management of the clinic's day-to-day operations, ensuring an exceptional client experience and seamless delivery of aesthetic treatments. This role includes overseeing staff, optimizing operational workflows, managing financial performance, and maintaining compliance with industry regulations in a luxury, client-centered environment.

Key Responsibilities:Operational Management

  • Oversee the daily operations of the clinic, ensuring smooth client flow and treatment scheduling.
  • Implement and refine operational processes to enhance clinic efficiency and overall performance.
  • Manage inventory and ordering of aesthetic products, medical supplies, and clinic equipment.
  • Ensure the clinic environment is welcoming, clean, and aligned with luxury aesthetic standards.
  • Monitor financial performance, including revenue, expenses, and profitability goals.

Team Leadership and Supervision

  • Recruit, train, and support staff, including aesthetic practitioners, therapists, and administrative personnel.
  • Develop staff schedules to optimize resource allocation and maintain service excellence.
  • Conduct regular team meetings, performance evaluations, and professional development initiatives.
  • Foster a positive and collaborative workplace culture focused on client satisfaction and growth.

Client Experience and Satisfaction

  • Ensure an elevated client experience at every touchpoint, from inquiry to post-treatment follow-up.
  • Monitor client satisfaction metrics and address concerns or feedback promptly and professionally.
  • Work closely with practitioners to deliver personalized, high-quality care and achieve client outcomes.
  • Maintain confidentiality and uphold the highest standards of professionalism and discretion.

Marketing and Business Development

  • Collaborate with the marketing team to implement strategies that attract new clients and retain existing ones.
  • Assist in promoting the clinic's services, treatments, and retail products.
  • Monitor client trends and suggest enhancements to the clinic's service offerings.

Compliance and Safety

  • Ensure all treatments and procedures comply with healthcare and aesthetic industry standards.
  • Stay updated on regulatory changes and implement policies to maintain compliance.
  • Oversee licensing, certifications, and clinic inspections.
  • Monitor safety protocols and ensure all equipment is serviced and operating correctly.

Reporting and Analysis

  • Track and analyze clinic performance metrics, including revenue, treatment bookings, and client retention.
  • Prepare regular reports for leadership, highlighting successes and areas for improvement.
  • Identify opportunities for growth and implement strategies to achieve business goals.

Qualifications and Skills:Education and Experience

  • Bachelor's degree in Business Administration, Healthcare Management, or a related field (Master's preferred).
  • Minimum of 3-5 years of management experience in the aesthetic, spa, or luxury healthcare industry.

Skills

  • Strong leadership, team-building, and interpersonal skills.
  • Exceptional organizational and multitasking abilities in a fast-paced environment.
  • Financial acumen, including budgeting and revenue management.
  • Proficiency in CRM software and aesthetic-specific electronic medical records (EMR) systems.
  • Outstanding communication and client relationship management skills.
  • Problem-solving and decision-making capabilities.

Knowledge

  • In-depth understanding of the aesthetics industry, including treatments, trends, and client expectations.
  • Familiarity with compliance and safety standards for aesthetic procedures.

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