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Transition Manager for IT Services

1 week ago

Cape Town, Western Cape, South Africa DLK Group Full time

Career Opportunity at DLK Group

We are seeking a Transition Manager for IT Services to join our dynamic team. The ideal candidate will have a strong understanding of IT service transition processes and the ability to apply ITIL principles effectively in a fast-paced environment.

  • Main Responsibilities:
  • Track and report on change management metrics, providing insights into change success rates, failure rates, and other key performance indicators (KPIs).
  • Act as the main point of contact between the change management team and other departments, ensuring that all stakeholders are informed about the status of changes and any potential impacts.
Skills and Competencies
  • Leadership Skills: Experience in leading change advisory boards and coordinating cross-functional teams.
  • Problem-Solving Skills: Strong troubleshooting skills and ability to work under pressure to resolve issues efficiently.
  • Adaptability: Ability to work in a fast-paced and evolving environment.