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Cloud Infrastructure Transition Lead

2 weeks ago

Cape Town, Western Cape, South Africa Cloud Direct Full time
Job Summary

As a Cloud Infrastructure Transition Lead, you will play a critical role in ensuring the successful implementation of services into our managed operations.

Your responsibilities will include:

  1. Developing and managing comprehensive service transition plans to ensure all aspects of the transition are effectively covered.
  2. Engaging with key stakeholders to understand requirements and align transition activities to meet their expectations.
  3. Acting as the primary contact for all service transition activities, ensuring clear communication between teams.
  4. Identifying potential risks and issues during service transitions and developing proactive mitigation strategies.
  5. Ensuring all necessary documentation is complete and handed over to the operations team.
  6. Facilitating training sessions and knowledge-sharing activities to equip the operations team for success.
  7. Providing hands-on support during the post-transition phase to ensure a seamless handover.

The successful candidate will have a bachelor's degree in information technology, business administration, or a related field, and a minimum of 5 years' experience in service transition or a similar role within an MSP environment.