Global Security Operations Center Analyst

1 month ago

Cape Town, Western Cape, South Africa Crisis24 Full time

About Crisis24

Crisis24, a leading integrated risk management firm, seeks a skilled Global Security Operations Center Analyst to join its team in Cape Town, South Africa. As a GSOC Analyst, you will be responsible for monitoring global events, assessing impact, and disseminating information to relevant parties.

Key Responsibilities

  • Monitor camera and alarm systems of assigned locations, providing dispatch and investigation when needed
  • Monitor events through open-source collection and coordination with local assets
  • Respond to inbound calls from employees and security personnel, providing customer service-focused responses
  • Write security incident investigation reports to provide situational awareness and communicate risks to management
  • Monitor designated online tools to conduct situational awareness on social media platforms
  • Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
  • Contribute to procedures and processes to standardize and enhance risk management
  • Work closely with different security teams
  • Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
  • Process and maintain a wide variety of files, logs, reports, and forms

Requirements

  • Bachelor's degree in a related field or equivalent military experience is advantageous
  • Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management, or Corporate Security
  • Must be well-versed in current technologies and open-source search methodologies
  • Must be a competent user of Microsoft Suite, Slack, and other similar tools
  • Must be willing to sign an NDA and maintain strict confidentiality
  • Must be able to communicate effectively, both verbally and in writing
  • Ability to maintain a professional demeanor during stressful situations
  • Must be able to quickly adapt and excel in dynamic situations
  • Demonstrated organizational and time management skills
  • Successful client management experience
  • A demonstrated history of effective conflict resolution skills
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
  • Ability to attend training events that fall outside normal work hours
  • Experience working with Genetec (CCTV/Alarm Monitoring) is strongly preferred

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