Customer Service Manager
5 days ago
Job Overview:
The eThekwini Municipality is seeking a highly skilled and experienced professional to fill the position of Senior Customer Care Officer. This role is responsible for ensuring that the designated regional one stop shop functions in accordance with the Unit's vision.
Key Responsibilities:
- Oversee the efficient and effective performance of a designated one stop shop.
- Supervise and monitor the performance at satellite centres.
- Compile annual estimates for capital and operational needs in conjunction with the Manager.
- Monitor and control expenditure within the units approved estimates.
- Interact with relevant stakeholders.
- Deal with disciplinary and grievance issues.
- Attend to related tasks.
Requirements:
- Diploma (NQF Level 6) in the Administrative field or equivalent qualification.
- Valid motor vehicle driving license.
- 4 years relevant experience in customer and client care.
- Computer Literacy.
Preferred Requirements:
- Degree (NQF Level 7) in the Administrative field or equivalent qualification.
- 5 Years relevant experience.
Benefits:
- Housing Subsidy: Yes
- Leave: Yes
- Medical Aid: Yes
- Pension Fund: Yes
- Remuneration: R372,957.32 / R484,118.58 PER ANNUM
- 13th Cheque: Yes
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