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Customer Service Professional
1 week ago
About Lubrizol
Lubrizol is a global specialty chemical company that delivers innovative solutions to improve lives and advance modern life. Founded in 1928, the company has over 100 manufacturing facilities and sales offices worldwide, serving approximately 1 billion customers across various industries.
We value diversity and inclusivity in our workplace, recognizing that different perspectives and experiences enrich our teams and drive business success. Our recruitment process aims to provide a positive experience for candidates, ensuring fairness and transparency at every step.
Job Summary
- The ideal candidate will be responsible for delivering excellent customer service, ensuring timely and safe delivery of products, and maintaining compliance with trade and legal regulations.
- This role involves managing customer orders, dispatch, and complaints, as well as coordinating logistics and inventory management activities.
Main Responsibilities
- Process customer orders efficiently, serve as the primary point of contact for order management, and communicate with Warehouse and Production teams on delivery schedules.
- Interface and collaborate with SCM, Manufacturing, Warehouse, Sales, and Customer teams to ensure seamless operations.
- Monitor open orders, identify potential issues, and implement corrective actions to meet customer expectations.
- Ensure accurate and timely issuance of commercial documents, including invoices and credit notes, in accordance with Global Policy.
- Coordinate logistics chain activities, such as booking transportation, finished goods dispatch, and raising invoices.
- Identify variances in orders against forecast and report findings to relevant teams, driving continuous improvement initiatives.
- Perform month-end tasks to ensure timely submission to finance, supporting financial reporting and analysis.
- Work closely with Clearing agents, Warehouse, and Production teams to receive import shipments and resolve any associated issues.
- Respond to customer queries, act as the primary point of contact for handling customer grievances, and provide proactive solutions to prevent future issues.
- Collaborate with Finance to process Credit and Debit Notes as per Global Policy, ensuring accuracy and efficiency in financial transactions.
- Manage customer-focused sample requests, streamlining the process to enhance customer satisfaction.
- Contribute to process improvements by identifying areas for cost control and implementing new procedures to optimize efficiency and effectiveness within the Customer Service function.
- Maintain and manage Master Data accurately, ensuring data integrity and consistency throughout the organization.
