Customer Service Representative
2 days ago
The Clicks Group Limited is seeking a Customer Service Representative to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, executing operational activities at the point of sale, and promoting the company's products and services. You will also be responsible for maintaining accurate records and resolving customer complaints in a professional and courteous manner.
Key Responsibilities:
- Deliver exceptional customer service and provide a positive shopping experience.
- Execute all operational activities at the point of sale in a timely and efficient manner.
- Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased.
- Proactively promote the company's products and services to customers.
Requirements:
- Basic maths calculations skills.
- Retail/FMCG background and understanding of merchandising and promotions principles.
- Knowledge of customer service excellence.
- Excellent communication and interpersonal skills.
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