Inbound Customer Service Manager

4 days ago


Durban, KwaZulu-Natal, South Africa Treetop Talent Full time
About the Position

Treetop Talent is seeking a highly motivated Call Centre Manager to join our team in Elandsfontein. This is an exciting opportunity to lead a dynamic team and drive business growth through exceptional customer service.

As a seasoned manager, you will be responsible for overseeing daily operations, developing and implementing performance metrics, and ensuring compliance with industry standards.

  • Main Accountabilities:
  • Lead and motivate a team of customer service representatives.
  • Develop and implement effective training programs to improve customer service skills.
  • Drive CRM and ensure the achievement of expected quality scores on a daily, weekly, and monthly basis.
  • Maintain accurate records of customer interactions and resolve complaints in a timely manner.


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