Customer Service Consultant

7 days ago


Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time
Job title : Customer Service Consultant - Withdrawals x 9Job Location : KwaZulu-Natal, DurbanDeadline : April 11, 2025Quick Recommended Links
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    • We have amazing opportunities for Customer Service Consultants: Withdrawals x9. Do you think you have what it takes to be our newest Purple Star?
    • This role will be responsible for attending to all customer queries in relation to withdrawals, with a high level of accuracy and efficiency.

With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring:

  • Contact Centre Experience

Advantageous

  • Diploma / Degree

What You'll Do For The Brand:

  • Accurately process withdrawals to customer accounts after successful compliance checks using the designated platform.
  • Effective resolution of customer queries across various platforms.
  • Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
  • Monitor suspicious or unusual transactional activity on customer accounts and escalate to the management team.
  • Preparation of manual payments required to be submitted to the Treasury team.
  • Attend to ad-hoc functions as required due to operational requirements.

What You'll Bring To The Team:

  • Strong attention to detail.
  • Excellent administration skills.
  • Excellent planning, organizational and time management skills.
  • Focused driven whilst demonstrating exceptional attention to detail.
  • Must have a strong sense of accountability.
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