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Customer Services Officer
4 weeks ago
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Key Responsibility Areas
- Coordinate and control of the customer care and management strategy and processes in the designated service centres.
- Supervision of the key service delivery chain within the Mobile Kiosks, Fixed Kiosks andService Centres and/or Banking Halls.
- Manage any transformation strategies within the Mobile Kiosks, Fixed Kiosks and ServiceCentres and/or Banking Hall(s)
- Input in the preparation and monitoring of capital and operating budgets.
- Ensure that the functions of the Bus Service Operations and Management Branch are carriedout effectively, efficiently
- Responsible for maintaining effective industrial relations.
- Managing and controlling effective asset utilisation.
- Coordinate customer care and management processes.
- Active support and promotion of safety and accident prevention in the workplace.
Essential Requirements
- Tertiary qualification (NQF Level 6) in the Financial field.
- Valid motor vehicle driving license.
- 3 Years relevant experience.
- Computer Literacy.
Preferred Requirements
- 4 Years relevant experience.
- Customer Service jobs
