Retail Operations Coordinator
1 month ago
About the Role:
We are seeking a highly organized and detail-oriented Retail Operations Coordinator to support our e-commerce logistics team. This individual will be responsible for managing orders and deliveries of stock to key Retailers across the country.
Key Responsibilities:
• Process orders on the company system (Fincon) in a timely manner
• Allocate orders to the correct warehouse location and work with our operations team to ensure efficient processing.
• Manage stock allocation to orders and work with the procurement department on incoming orders and stock transfers.
• Manage exceptions and customer expectations relating to stock shortages and delays.
• Keep our customers informed with product developments, price updates, and stock levels.
• Ensure that orders are invoiced, delivered, and booked by customers within agreed service delivery times.
• Handle any queries that may arise from faulty stock returns in conjunction with our technical team
• Communicate with product managers & account managers with regard to stock levels and demand
Qualifications:
• Completion of Matric or National Senior Certificate essential – Tertiary qualification a benefit
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