Process Operations Coordinator

4 weeks ago


Midrand, Gauteng, South Africa IOCO Full time

We are seeking a dedicated Process Operations Coordinator to provide comprehensive support to our Business Process Manager. This crucial role ensures seamless administrative operations, enabling our managed services teams to function efficiently and deliver exceptional service to clients.

The ideal candidate will have strong organizational skills, proficiency in productivity tools, excellent communication skills, and the ability to manage client-facing communications and follow processes meticulously.

A diploma or degree in administration, business management, or a related field is preferred, along with 3+ years of experience in an administrative role. Key skills include analytical skills, collaboration, client-focused orientation, and a process-oriented mindset.

Our company, IOCO, offers a professional journey that embodies excellence without compromise. We partner with clients to help them overcome business challenges and find joy in the process. Our clients are at the heart of everything we do, and their satisfaction fuels our passion for delivering exceptional service.

As a Process Operations Coordinator, you will be responsible for:

  • Providing administrative support to the Business Process Manager
  • Maintaining accurate documentation and record-keeping systems
  • Supporting client reporting and communication activities
  • Coordinating service delivery activities and SMO tooling system support
  • Managing client and internal communications
  • Supporting service delivery process improvement initiatives

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for growth and development within our organization.



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