Sales Support Specialist

2 weeks ago


Midrand, Gauteng, South Africa C3 Resources Full time
Role and Responsibilities

As a Technical Sales Support Officer, you will be responsible for providing administrative support to the sales team, ensuring seamless order processing, documentation, and sales reporting. Your key duties will include:

  • Sales Administration: Assist the sales team with order processing, documentation, quotations, and sales reports.
  • Customer Interaction: Respond to customer inquiries, provide product information, and follow up on quotes and orders.
  • Technical Support: Assist in preparing technical proposals and learning key details about our product range to support the sales process.
  • CRM Management: Maintain and update customer records in the CRM system, tracking interactions and order history.
  • Team Coordination: Liaise with internal departments (engineering, production, logistics) to ensure smooth processing and fulfillment of orders.
  • Sales Reporting: Compile regular sales reports and assist in market research to help identify sales trends and opportunities.
Key Competencies

The ideal candidate will possess the following:

  • Experience in Sales Support: Previous experience, at least 5 years, in a technical or industrial environment is highly preferred.
  • Strong Communication Skills: Ability to interact professionally with both customers and internal teams, offering clear, concise, and timely communication.
  • Organizational Skills: High attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
  • Technical Aptitude: Comfortable working with technical products, and the ability to quickly learn about our heavy equipment product range.
  • Customer-Focused: A proactive approach to customer service, ensuring customer satisfaction through prompt support and problem-solving.
  • Team Player: Ability to work collaboratively with the sales team and other departments.
Qualifications

The ideal candidate will have:

  • Any related qualification: Will be considered to your advantage. Please include in your application.
  • Minimum of 5 years experience: In a similar sales support or administrative role.
  • Familiarity with the heavy equipment: Or the manufacturing industry is essential.
What We Offer

We offer:

  • Competitive salary and benefits: A comprehensive compensation package that rewards your hard work and dedication.
  • Opportunities for growth and professional development: We invest in our employees' growth and development, providing opportunities for advancement and skill-building.
  • A supportive and dynamic work environment: A collaborative and inclusive work environment that fosters creativity, innovation, and teamwork.


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