Customer Service Excellence Specialist
20 hours ago
As a valued member of the Coledesk team, you will be responsible for delivering exceptional customer service experiences. Your primary goal is to resolve customer inquiries and requests in a timely and professional manner.
Responsibilities:
• Respond to customer inquiries via various communication channels, including email and chat, with a high level of empathy and understanding.
• Document all interactions, including resolutions and follow-up tasks, to ensure seamless customer support.
• Escalate complex issues to the appropriate department or person, following established guidelines.
• Develop and maintain strong relationships with customers through proactive communication and personalized support.
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
Requirements:
To succeed in this role, you must possess:
• A high school diploma or equivalent.
• At least 1 year of experience in customer service, preferably in an inbound and outbound call environment.
• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software applications.
Compensation:
This position offers a competitive salary range of $45,000 - $60,000 per annum, commensurate with experience.
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