Senior Technical Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa Elite Search and Selection Full time
Network Support Engineer Role

Key Responsibilities:
  • Provide expert-level technical support and troubleshooting assistance to clients or internal teams on networking infrastructure components, including routers, switches, firewalls, and wireless access points.
  • Diagnose and resolve network connectivity issues, performance problems, and security vulnerabilities promptly and efficiently.
  • Analyze network traffic patterns and performance metrics to identify potential bottlenecks, anomalies, or areas for optimization.
  • Collaborate with clients, network administrators, and other stakeholders to understand requirements, troubleshoot problems, and implement effective solutions.
  • Availability for occasional travel to client sites and participation in after-hours support and on-call rotations as needed.

Requirements:
  • Tertiary qualification: Degree/Diploma
  • CCNP (Cisco Certified Network Professional) preferred

Essential Skills:
  • Excellent communication and interpersonal skills
  • Proficiency in network routing and switching protocols (e.g. BGP, OSPF, VLANs, STP) and ideally voice technologies such as VoIP, SIP, and unified communications.
  • Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and threat mitigation strategies.
  • Hands-on experience with network and ideally voice hardware and software from leading vendors, such as Cisco, Juniper, Avaya, Microsoft, and others.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network and voice issues and drive resolution to completion.


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