Senior Technical Support Specialist for Enterprise Systems
4 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Hatch, providing technical support for all enterprise systems and software components in a complex mission-critical environment.
Key Responsibilities- Manage, support, and resolve complex software, vendor, and proprietary technical issues
- Monitor applications, application servers, document and analyze problems, and publish maintenance schedules
- Identify and resolve medium to highly complex production problems for support of applications
- Perform regular security monitoring to identify any possible intrusions
- Minimum 3-5 years' experience in the Information Technology field
- 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
- Experience with at least one of the following Design Tool platforms: OpenPlant, Engineering Data Manager
- Experience on failover, high availability, disaster recovery, business continuance
- Excellent problem-solving/analytical skills and knowledge of analytical tools
- Display and execute logical and complex troubleshooting methods
- Excellent verbal, written communication, and ability to work well with others
We offer an estimated salary range of $120,000 - $180,000 per annum, depending on experience. Additional benefits include health insurance, retirement plan, and paid time off.
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