Senior Technical Support Specialist for Enterprise Systems

4 days ago


Johannesburg, Gauteng, South Africa Hatch Full time
About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Hatch, providing technical support for all enterprise systems and software components in a complex mission-critical environment.

Key Responsibilities
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues
  • Monitor applications, application servers, document and analyze problems, and publish maintenance schedules
  • Identify and resolve medium to highly complex production problems for support of applications
  • Perform regular security monitoring to identify any possible intrusions
Requirements
  • Minimum 3-5 years' experience in the Information Technology field
  • 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
  • Experience with at least one of the following Design Tool platforms: OpenPlant, Engineering Data Manager
  • Experience on failover, high availability, disaster recovery, business continuance
Preferred Skills
  • Excellent problem-solving/analytical skills and knowledge of analytical tools
  • Display and execute logical and complex troubleshooting methods
  • Excellent verbal, written communication, and ability to work well with others
Salary and Benefits

We offer an estimated salary range of $120,000 - $180,000 per annum, depending on experience. Additional benefits include health insurance, retirement plan, and paid time off.



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