Technical Support Specialist
3 days ago
At Happy Elephant, we are seeking a skilled Technical Support Specialist to join our team.
Job Responsibilities:
- The selected candidate will provide high-quality IT support to our clients, addressing technical issues in a timely and efficient manner, in line with our company's procedures and SLA's.
- This role involves troubleshooting and resolving customer support issues, which may require visiting client locations and collaborating with multiple facilities.
- The Technical Support Specialist will work closely with our Service Desk and other support teams to ensure seamless delivery of our IT Services contract.
Required Skills and Experience:
- Fluency in English and local language
- 2-3 years of experience in an IT Support role
- Strong understanding of PC hardware and software troubleshooting
- Ability to resolve Windows 7 and Windows 10 operating system errors
- Basic network troubleshooting skills and knowledge
- Proficiency in Microsoft Office latest Suites
- Understanding of Symantec Endpoint Protection software
- ITSM Tool Set (Ticket Management Software) preferred
- Strong organizational skills and ability to track incidents and calls timely and accurately
- Basic knowledge of Microsoft Active Directory
- Microsoft Group Policy Objects experience
- Ability to diagnose and resolve printer and peripheral device failures
- Provide installation and upgrade services of supported hardware and software
- Hardware installation, movement, and de-installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
- Support of key engineering applications at use within the business
- Basic support of tablets/smart devices
- Ability to communicate technical information to non-technical audiences
- Strong customer service skills
- Good organizational skills
- Excellent verbal and written communication skills
- Ability to multitask
- Team-focused individual
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
Please submit your application, including your resume and a cover letter, to us. We look forward to reviewing your application.
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