Technical Support Specialist

3 days ago


Johannesburg, Gauteng, South Africa Happy Elephant Full time

At Happy Elephant, we are seeking a skilled Technical Support Specialist to join our team.

Job Responsibilities:

  • The selected candidate will provide high-quality IT support to our clients, addressing technical issues in a timely and efficient manner, in line with our company's procedures and SLA's.
  • This role involves troubleshooting and resolving customer support issues, which may require visiting client locations and collaborating with multiple facilities.
  • The Technical Support Specialist will work closely with our Service Desk and other support teams to ensure seamless delivery of our IT Services contract.

Required Skills and Experience:

  • Fluency in English and local language
  • 2-3 years of experience in an IT Support role
  • Strong understanding of PC hardware and software troubleshooting
  • Ability to resolve Windows 7 and Windows 10 operating system errors
  • Basic network troubleshooting skills and knowledge
  • Proficiency in Microsoft Office latest Suites
  • Understanding of Symantec Endpoint Protection software
  • ITSM Tool Set (Ticket Management Software) preferred
  • Strong organizational skills and ability to track incidents and calls timely and accurately
  • Basic knowledge of Microsoft Active Directory
  • Microsoft Group Policy Objects experience
  • Ability to diagnose and resolve printer and peripheral device failures
  • Provide installation and upgrade services of supported hardware and software
  • Hardware installation, movement, and de-installation
  • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
  • Support of key engineering applications at use within the business
  • Basic support of tablets/smart devices
  • Ability to communicate technical information to non-technical audiences
  • Strong customer service skills
  • Good organizational skills
  • Excellent verbal and written communication skills
  • Ability to multitask
  • Team-focused individual

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and a cover letter, to us. We look forward to reviewing your application.



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