Italian Speaking Customer Service and Sales Representative

1 week ago


Limpopo, South Africa Black Pen Recruitment Full time

Job Title: Italian Speaking Customer Service and Sales Representative


Job Type: Full-time/Permanent


Location: Limpopo, South Africa


Workplace: Fully Remote


About the Role:


We are seeking a multilingual customer support specialist to join our team in Limpopo, South Africa. As an international sales and customer service representative, you will be responsible for handling customer inquiries and providing support in Italian and English languages.


Responsibilities:



  • Assist passengers with pre and post-flight travel-related queries in customer relations department in Italian and English languages
  • Work on airline reservations systems and handle voice calls in English and Italian, including some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels

Requirements:



  • Native level fluency in Italian language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted)
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months


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