German Speaking Customer Service and Sales Representative

3 weeks ago


Limpopo, South Africa Black Pen Recruitment Full time
Job Title: German Speaking Customer Service and Sales Representative

We are seeking a highly skilled and multilingual customer service and sales representative to join our team. As a German speaking customer service and sales representative, you will be responsible for providing exceptional customer service and sales support to our clients in the German language.

Key Responsibilities:
  • Assist passengers with pre and post-flight departure travel-related queries in customer relations department in German and English languages
  • Work on airline reservations systems and handling voice calls in English and German may include some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels
Requirements:
  • Native level fluency in German language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
What We Offer:
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months

We are an international, award-winning, multilingual contact centre that values our staff and the relationships they have with our clients. We work tirelessly to embody our client's brands and provide exceptional customer service and sales support.



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