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Customer Relations Representative

2 months ago

Limpopo, South Africa Black Pen Recruitment Full time

Job Title: Greek Speaking Customer Service and Sales Representative

Job Description:

Black Pen Recruitment is seeking a skilled Greek language customer service representative to work for a prestigious airline brand. As a customer relations representative, you will be responsible for assisting passengers with pre and post-flight departure travel-related queries in Greek and English languages.

Key Responsibilities:

  1. Assist passengers with travel-related queries in Greek and English languages.
  2. Work on airline reservations systems and handle voice calls in English and Greek.
  3. Interact with international passengers and respond to their queries and compliments.
  4. Meet specific key performance indicators and client service levels.

Requirements:

  1. Native level fluency in Greek language: Verbal & Written.
  2. Located in South Africa.
  3. Permanent residence permit/South African ID holders only.
  4. Flexibility to work shifts.
  5. Fibre internet connection or fixed stable ADSL line required at own cost.
  6. UPS Solution required during load shedding.

Training and Development:

Fully paid product and systems training provided.

Training: 4 weeks (Fully Paid).

Probation period: 4 months.