Hotel Porter
2 months ago
Job Summary:
We are seeking a highly motivated and enthusiastic individual to join our team as a Hotel Porter at Leeu Collection South Africa (Pty) Ltd. As a Hotel Porter, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.
Key Responsibilities:
- Assist guests with their luggage, parcels, and other items
- Interact with guests while assisting with luggage, providing a warm and welcoming experience
- Park guests' cars and ensure their vehicles are safely secured
- Perform fundamental operational duties, such as setting up pool areas, placing lounger cushions, removing dishes, and assisting Housekeeping and reception teams
- Upsell other Leeu Collection facilities and services, including our affiliates
Requirements:
- Previous working experience in a 5-star luxury environment
- Excellent communication skills in English, both written and verbal
- Excellent interpersonal skills to interact with guests and colleagues
- Efficient complaint handling and resolution
- Flexibility to work in other departments as needed
Inherent Requirements:
- Matric Certificate
- Valid Driver's license with PDP
- Ability to work shifts, including weekends, public holidays, and night shifts
- Physically fit, energetic, and able to stand for long periods
- COVID-19 Vaccination Mandatory
- Local Franschhoek candidates would be advantageous
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