Porter

6 months ago


Cape Town, South Africa Belmond Full time

As a Porter at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique experiences. You will create a welcoming environment for hotel guests and facilitate their arrival and departure. In this role, you will master the art of delivering exceptional service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary Responsibilities Include**:

- Ensure the department meets the required Leading Quality Assurance standards.
- To conduct all duties in accordance with hotel standards.
- Be knowledgeable on all hotel services, hours of operation, key personnel, hotel policies, etc. to assist guests with queries.
- Keep management well informed of any guest’s concerns and complaints, and action taken.
- Always maintain a high level of integrity and professionalism in dealing with guests, employees and outside contacts.
- Assist with valet parking.
- Ensure that all bags are properly tagged and get to the guest room timeously.
- Deliver messages and communication for guests timeously.
- Ensure you follow the hotel standards to have guest’s luggage in the guest rooms as soon as possible.
- Assist with other departmental and hotel duties as assigned by Management occasionally or on a daily basis.
- Maintain all Front of House areas in an orderly manner - general upkeep of the work area, which includes back of house storeroom, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.)
- Maintain and upkeep of departmental equipment - trolleys, umbrellas etc which includes polishing of trolleys.
- Assist with collecting/purchasing guest requests for items that may need to be purchased off site.
- Assist with rooming of guests as and when required.
- Assist Front Office with the welcome drinks (serving and replenishing).

**Requirements**:
**What You Bring**:

- Previous hospitality experience
- advantageous.
- Valid driver’s license.
- Strong organisational skills and the ability to multi-task.
- A decent degree of physical strength is required in order to carry luggage, as is an interest in helping people and providing excellent service at all times.

**Benefits**:
**What We Offer**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.


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