Director of Call Centre Operations

Job title : Call Centre Operator - Corporate ServicesJob Location : Gauteng, PretoriaDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries CRITICAL OUTPUTSProvide accurate and professional information to patients regarding assessments, pricing, procedures, and centre operations. Schedule, amend, or cancel patient appointments...

Job DescriptionThis is an exciting opportunity to join a leading organization in the financial wellness industry. As a Team Leader, you will be responsible for leading a team of customer service specialists, utilizing your expertise in financial coaching and debt management.Key RequirementsStrong background in call centre operations, customer service,...

Senior Call Centre Management PositionWe are seeking an experienced professional to join our team as a Senior Call Centre Manager at Flair TM. This role involves leading a team of 40 call centre agents, focusing on driving sales, performance, and customer satisfaction.About the OpportunityThis is a fantastic chance to make a significant impact on our...

R 15000 Monthly Basic Plus Commission (Market related)The Travel Agent Call Centre Consultant is responsible for assisting customers with travel bookings, including flights, accommodations, car rentals, and holiday packages. The consultant provides excellent customer service, ensures seamless travel arrangements, and meets sales and performance targets in a...

A leading company in the automotive sector is looking for a dynamic and results-driven Call Centre Manager to lead our fast-paced, high-energy call centre team in Silverlakes, Pretoria. This is an exciting opportunity for a resilient and innovative leader to drive sales, performance, and customer satisfaction in a goal-oriented environment.Key...

Job Summary:The Call Centre Specialist at the University of Fort Hare is responsible for handling incoming and outgoing calls, emails, and chats related to travel bookings and customer service inquiries. This role requires excellent communication and problem-solving skills to deliver exceptional customer experiences and meet sales targets.Key...

Key Responsibilities:Team Leadership & Performance ManagementLead and manage a team of 40 call centre agents, including 3 team leadersDrive a positive, high-performance culture that fosters motivation and accountabilityImplement and track KPIs to optimize performance and achieve business objectivesMonitor, evaluate, and improve team productivity and service...

At Business Capital Group, we are looking for a seasoned Call Centre Head to lead and manage the effective operations of our call centre branch.The successful candidate will be responsible for implementing performance and consequence frameworks to address underperformance, developing and executing action plans for team development and retention, and...

We are looking for a skilled Senior Contact Centre Manager to join our team at Merchants. The ideal candidate will have experience in customer service operations and will be able to lead a team to deliver exceptional results.Main ResponsibilitiesLead by Example: Inspire your team to deliver exceptional service by living our values and fostering a...

The Travel Agent Call Centre Consultant is responsible for assisting customers with travel bookings, including flights, accommodations, car rentals, and holiday packages. The consultant provides excellent customer service, ensures seamless travel arrangements, and meets sales and performance targets in a fast-paced call centre environment.JOB TITLE : Travel...

Isilumko Staffing (JHB) is seeking an experienced Inbound Call Centre Representative to join their team in Pretoria West. As a key member of our team, you will be responsible for providing exceptional customer service and handling inbound calls in a professional manner.About the Role:This is a 3-month contract with the possibility of extension. The ideal...

Job Overview:We are seeking a Call Centre Quality Manager to join our team at hearX Group. As a Quality Manager, you will be responsible for monitoring calls and email responses to assess agent's performance and ensure that it meets the company's standards.The ideal candidate will have 5 years of experience in Quality Assurance and training facilitation...

At Merchants, we are seeking a highly skilled and experienced Customer Service Operations Director to lead our dynamic Call Centre team. As a key member of our operations management team, you will be responsible for driving performance and development within the centre, ensuring that we meet and exceed contractual obligations while delivering exceptional...

Job OverviewWe are seeking a skilled Support Supervisor to lead our Call Centre team in Pretoria. The successful candidate will be responsible for overseeing the daily operations of the team, ensuring high-quality customer service, and driving sales growth.

Adhered to company policies and departmental procedures. Adhered to third-party agreements and policies.Adhered to Service Level Agreements and timelines.Maintain confidentiality.Build and maintain exceptional client relations.Maintain positive client relationships throughout any issue resolution.Provide follow-up client satisfaction with clients, as...

Qualifications:Relevant university degreeMinimum 3 years in a call center managerial or supervisory role (preferred)Industry experience in Pharmaceuticals / Pharmacy is advantageousRequirements:Strong data analysis and Excel skills this is crucialAbility to multitask, remain calm under pressure, and make decisive callsProficiency in Microsoft Office and...

Qualifications:Relevant university DegreeMinimum 3 years in a call center managerial or supervisory role (preferred)Industry experience in Pharmaceuticals / a Pharmacy is advantageousRequirements:Strong data analysis and Excel skills this is crucialAbility to multitask, remain calm under pressure, and make decisive callsProficiency in Microsoft Office and...

JOB TITLE : Travel Agent Call Centre ConsultantAREA : Southdowns, CenturionINDUSTRY : Travel and LeisureSalary / CTC : R 15,000 highly negotiable (depending on current earnings, qualifications and experience)Report to : DirectorType : PermanentKey Responsibilities :Handle inbound and outbound calls, emails, and chats related to travel inquiries and...

Support Supervisor (Call Centre)Our client in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria.Duties & ResponsibilitiesAssist the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems.Operationally responsible for selected support agents, coordinating...

One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion in the New Year.Qualifications and Experience:MatricNo less than 2 years' call centre experience /...