Call Centre Manager

Key Responsibilities:Team Leadership & Performance ManagementLead and manage a team of 40 call centre agents, including 3 team leadersDrive a positive, high-performance culture that fosters motivation and accountabilityImplement and track KPIs to optimize performance and achieve business objectivesMonitor, evaluate, and improve team productivity and service...

Job SummaryAt Treetop Talent, we are seeking a seasoned Call Centre Operations Manager to join our team. This is an exciting opportunity for a highly motivated and experienced professional to lead our call centre operations and drive exceptional customer service standards.The successful candidate will be responsible for managing a high-performance call...

Call Centre Management Executive Job DescriptionWe are seeking an experienced Call Centre Management Executive to join our team. The ideal candidate will have a proven track record of driving operational efficiency and making measurable impact in the contact centre.Main ResponsibilitiesDrive operational efficiency through strategic planning and effective...

Hello Group Recruitment is looking for a skilled Call Centre Operations Manager to join our team.This role plays a vital part in ensuring the smooth operation of our Call Centre, providing exceptional customer service, and driving business growth.The successful candidate will have a proven track record in Call Centre management, a strong understanding of...

Job OverviewTreetop Talent is seeking a skilled Call Centre Management Professional to lead our Elandsfontein operations. As a key member of our team, you will be responsible for driving high-performance call centre outcomes.This exciting opportunity offers the chance to work in a dynamic environment, developing and implementing strategies to deliver...

Job SummaryMedipost Pharmacy seeks a skilled Call Centre Expert to handle inbound and outbound calls, provide customer service, and resolve queries efficiently. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.Key Accountabilities:Customer Service: Deliver...

About This OpportunityWe are seeking a highly motivated and experienced Performance Driven Contact Centre Executive to join our team at Network Recruitment. As a key member of our organization, you will be responsible for driving KPI performance and operational excellence in our call centre.Key AccountabilitiesDrive KPI performance and operational excellence...

Call Centre ManagerWe are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein.Job PurposeManages and builds a high-performance call centre of CLO's with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external...

Call Centre Staffing is seeking a Store Management Professional to join our team at our Mall of Africa store. The successful candidate will be responsible for leading a sales team and contributing to driving sales growth and maximizing revenue opportunities.About the Role:This is an exciting opportunity to develop your leadership skills and make a real...

We are looking for a Retail Store Operations Manager to join our team at Call Centre Staffing's Mall of Africa store. The successful candidate will be responsible for overseeing the visual presentation of the store, ensuring that merchandise displays are aesthetically pleasing, on-brand, and effectively showcase the products.About the Role:This is an...

We are looking for an experienced Call Centre Operations Lead to join our dynamic team at Bluespec Holdings. As a leader, you will be responsible for managing call centre agents and ensuring they meet performance targets.Job DescriptionMain Job Function: As a Call Centre Operations Lead, you will oversee the daily activities of call centre agents and direct...

We are looking for an experienced Team Leader in a Call Centre to join our dynamic team at Bluespec Holdings. As a team leader, you will be responsible for managing call centre agents and ensuring they meet performance targets.Job DescriptionMain Job Function: As a Team Leader in a Call Centre, you will oversee the daily activities of call centre agents and...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre.Job DescriptionMain Job Function: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching.You...

At Business Capital Group, we are looking for a seasoned Call Centre Head to lead and manage the effective operations of our call centre branch.The successful candidate will be responsible for implementing performance and consequence frameworks to address underperformance, developing and executing action plans for team development and retention, and...

Hello Group is seeking to appoint a dedicated Risk and Compliance Manager to enhance our ability to manage and mitigate risks effectively.This critical role will focus on risk assessment, regulatory compliance, fraud prevention, operational resilience, and overall risk management strategies.The Risk and Compliance Manager will play a pivotal role in ensuring...

At Call Centre Staffing, we are committed to delivering exceptional customer experiences. We are seeking an Assistant Store Manager to join our team at our Mall of Africa store. The successful candidate will be responsible for leading a team of sales associates and contributing to driving sales growth and maximizing revenue opportunities.About the Role:This...

NxaTel is a forward-thinking AI-powered communication platform that offers unified communication solutions for small and medium businesses (SMBs). Our services include cloud phone systems, virtual meetings, team chats, and secure cloud storage.We are looking for an experienced and motivated individual to guide and grow our call centre operations as a Call...

A dynamic financial services company is seeking an experienced Call Centre Sales Manager to lead and drive a high-performing sales team.As the Call Centre Sales Manager you will be responsible for running the sales team in a financial services call centre, leading about 40 staff members. You will create sales plans, set targets, and ensure the team meets...

We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.Duties & ResponsibilitiesRecruitment, Performance and Retention of staffMaintain a high level of Customer service when handling call escalationsSales...

Salesworx is proud to partner with one of South Africa's premier private higher education institutions.We are currently seeking a Group Call Centre Manager who will be responsible for overseeing all aspects of call centre operations.The role involves ensuring optimal performance, fostering team development, and driving customer satisfaction while also...