Call Centre Agent
1 week ago
- Adhered to company policies and departmental procedures.
- Adhered to third-party agreements and policies.
- Adhered to Service Level Agreements and timelines.
- Maintain confidentiality.
- Build and maintain exceptional client relations.
- Maintain positive client relationships throughout any issue resolution.
- Provide follow-up client satisfaction with clients, as needed.
- Escalate unresolved client complaints regarding suppor
- Operate as the support point of contact to customers.
- Build credibility by communicating trust, morale and professionalism with clients.
- Assist with challenges a customer may experience.
- Provide prompt solutions or options going forward related to challenges.
- Assist with high severity requests or issue escalations as needed.
- Provide feedback to customers when dealing with customer requests.
- Identify customer needs and exceed client expectations.
- Identify potential/possible cancellations from clients and communicate to Account Manager
- Provide effective and proactive Support and solutions to avoid possible client cancellations.
- Answer all calls to the call centre.
- Create tickets for all calls and emails received.
- Provide feedback to customers on allocated tickets.
- Escalate tickets should it be necessary
- Assist with Out of Box Failure tests when required.
- Assist with All device setups, from OBF to Complete Setup of hardware and Services when required.
- Assist with device setup for Repairs.
- Assist with Quality Control of devices when required.
- Do a proper shift handover.
- Update tickets as per progress on setup of devices.
- Assist with resolving 0% Guard Patrol Sites when required.
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Compliance Call Centre Agent
4 weeks ago
Pretoria, Gauteng, South Africa Financial Intelligence Centre Full timeJob title : Compliance Call Centre AgentJob Location : Gauteng, PretoriaDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries KEY PERFORMANCE AREAS:Engage with external stakeholds, via telephone, compliance query portal and email, to ensure compliance with the FIC Act, exchange information, provide solutions and solve queries,...
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Afrikaans speaking Inbound Call Centre Agent
4 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion in the New Year. Qualifications and experience:MatricNo less than 2 years' call centre experience /...
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Afrikaans speaking Inbound Call Centre Agent
2 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion in the New Year. Qualifications and experience:MatricNo less than 2 years' call centre experience /...
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Call Centre Manager
4 days ago
Pretoria, Gauteng, South Africa Flair TM Full timeKey Responsibilities:Team Leadership & Performance ManagementLead and manage a team of 40 call centre agents, including 3 team leadersDrive a positive, high-performance culture that fosters motivation and accountabilityImplement and track KPIs to optimize performance and achieve business objectivesMonitor, evaluate, and improve team productivity and service...
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Supervisor Call Centre Pretoria
11 hours ago
Pretoria, Gauteng, South Africa InspHired Recruitment Solutions Full timeSupport Supervisor (Call Centre)Our client in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria.Duties & ResponsibilitiesAssist the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems.Operationally responsible for selected support agents, coordinating...
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Travel Agent Call Centre Consultant
2 weeks ago
Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full timeJOB TITLE: Travel Agent Call Centre ConsultantAREA: Southdowns, CenturionINDUSTRY: Travel and LeisureSalary / CTC: R 15 000 highly negotiable (depending on current earnings, qualifications and experience)Report to: DirectorType: Permanent Key Responsibilities: Customer Service & Sales:Handle inbound and outbound calls, emails, and chats related to travel...
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Travel Agent Call Centre Consultant
1 week ago
Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full timeJOB TITLE: Travel Agent Call Centre ConsultantAREA: Southdowns, CenturionINDUSTRY: Travel and LeisureSalary / CTC: R 15 000 highly negotiable (depending on current earnings, qualifications and experience)Report to: DirectorType: Permanent Key Responsibilities: Customer Service & Sales:Handle inbound and outbound calls, emails, and chats related to travel...
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Call Centre Operator
2 weeks ago
Pretoria, Gauteng, South Africa Intercare Group South Africa Full timeJob title : Call Centre Operator - Corporate ServicesJob Location : Gauteng, PretoriaDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries CRITICAL OUTPUTSProvide accurate and professional information to patients regarding assessments, pricing, procedures, and centre operations. Schedule, amend, or cancel patient appointments...
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Collections agent, Menlyn
3 weeks ago
Pretoria, Gauteng, South Africa Absolut Career Personnel Full timeDebt Collector /Collections agent, Menlyn required for a busy call centre environment. Debt collection agents with past debt collection experience in the banking space.PC Lit: Excalibur experience is a must.
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Call Centre Operations Manager
1 week ago
Pretoria, Gauteng, South Africa Network Recruitment Full timeQualifications:Relevant university degreeMinimum 3 years in a call center managerial or supervisory role (preferred)Industry experience in Pharmaceuticals / Pharmacy is advantageousRequirements:Strong data analysis and Excel skills this is crucialAbility to multitask, remain calm under pressure, and make decisive callsProficiency in Microsoft Office and...
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Call Centre Operations Manager
5 days ago
Pretoria, Gauteng, South Africa Network Recruitment Full timeQualifications:Relevant university DegreeMinimum 3 years in a call center managerial or supervisory role (preferred)Industry experience in Pharmaceuticals / a Pharmacy is advantageousRequirements:Strong data analysis and Excel skills this is crucialAbility to multitask, remain calm under pressure, and make decisive callsProficiency in Microsoft Office and...
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Call Centre Agent
7 hours ago
Pretoria, Gauteng, South Africa Medipost Full timeOverview:Medipost Pharmacy seeks a skilled Administrative Support Specialist to provide exceptional customer service and support to our customers. As an Administrator Customer Care, you will be responsible for ensuring that administration tasks are completed accurately and within agreed timelines.Main Responsibilities:Administration Tasks:Complete...
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Call Centre Manager
3 weeks ago
Pretoria, Gauteng, South Africa WeBuyCars Full timeWe are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service. Duties & Responsibilities Sales & Retentions Recruitment, Performance and Retention of staff Maintain a high level of Customer service when handling...
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Support Supervisor Call Centre Manager
7 hours ago
Pretoria, Gauteng, South Africa InspHired Recruitment Solutions Full timeJob OverviewWe are seeking a skilled Support Supervisor to lead our Call Centre team in Pretoria. The successful candidate will be responsible for overseeing the daily operations of the team, ensuring high-quality customer service, and driving sales growth.
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Call Centre Sales Manager
1 week ago
Pretoria, Gauteng, South Africa Kontak Recruitment Full timeCall Centre Sales Manager (JB5143)Pretoria, South AfricaSalary: R30 - 40 000 per monthEmployment Type: PermanentWorkplace: In-OfficeA dynamic financial services company is seeking an experienced Call Centre Sales Manager to lead and drive a high-performing sales team.As the Call Centre Sales Manager you will be responsible for running the sales team in a...
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Call Centre Manager
2 weeks ago
Pretoria, Gauteng, South Africa Aim Personnel Services Full timeCall Centre Manager - Midrand - R23 000ctc
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Call Centre Manager
4 days ago
Pretoria, Gauteng, South Africa Top Talent Professional Services Full timeWe are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.Duties & ResponsibilitiesSales & RetentionsRecruitment, Performance and Retention of staffMaintain a high level of Customer service when handling call...
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Call Centre Manager
7 days ago
Pretoria, Gauteng, South Africa WeBuyCars Full timeWe are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.ResponsibilitiesDuties & ResponsibilitiesSales & RetentionsRecruitment, Performance and Retention of staffMaintain a high level of Customer service when...
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Call Centre Manager
4 days ago
Pretoria, Gauteng, South Africa We Buy Cars: The Car Supermarket Full timeWe are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.Duties & ResponsibilitiesSales & RetentionsRecruitment, Performance and Retention of staffMaintain a high level of Customer service when handling call...
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Call Center Operations Manager
3 weeks ago
Pretoria, Gauteng, South Africa Health Window Full timeDue to growth, we are looking for another experienced OPERATIONS MANAGER who can lead our call center representatives to better performance and improve service quality, leading to customer growth.The suitable candidate will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of services, products, and...