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Operations Manager
1 week ago
We are seeking an experienced professional to join our team as a Senior Call Centre Manager at Flair TM. This role involves leading a team of 40 call centre agents, focusing on driving sales, performance, and customer satisfaction.
About the Opportunity
This is a fantastic chance to make a significant impact on our business by implementing process improvements, enhancing efficiency, and driving revenue growth. As the ideal candidate, you will have a strong background in sales-driven call centre environments and excellent leadership skills.
Main Responsibilities
- Manage a team of call centre agents, including 3 team leaders, to achieve sales targets and high levels of customer service.
- Develop and implement strategies to improve team productivity and service levels.
- Analyze performance data to inform strategy and drive results.
Requirements
- 5+ years' experience in call centre management with a proven track record in sales-driven environments.
- Strong leadership, coaching, and people management skills.
- Ability to adapt to change, drive innovation, and improve processes.
