Call Centre Specialist

5 days ago


Pretoria, Gauteng, South Africa University of Fort Hare Full time
Job Summary:

The Call Centre Specialist at the University of Fort Hare is responsible for handling incoming and outgoing calls, emails, and chats related to travel bookings and customer service inquiries. This role requires excellent communication and problem-solving skills to deliver exceptional customer experiences and meet sales targets.

Key Responsibilities:
  • Process travel bookings, cancellations, and amendments accurately and efficiently.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Upsell and cross-sell travel services and products to customers.
  • Meet sales targets and performance metrics set by management.
  • Collaborate with colleagues to achieve team goals and objectives.

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