Call Centre Manager

1 day ago


Pretoria, Gauteng, South Africa Flair TM Full time
Key Responsibilities:

Team Leadership & Performance Management
  • Lead and manage a team of 40 call centre agents, including 3 team leaders
  • Drive a positive, high-performance culture that fosters motivation and accountability
  • Implement and track KPIs to optimize performance and achieve business objectives
  • Monitor, evaluate, and improve team productivity and service levels
Sales & Retentions
  • Oversee sales targets related to online payments, lead conversion, and reserve-now transactions
  • Identify new opportunities to increase efficiency and revenue
  • Analyze performance data to drive strategy and enhance results
Operations & Compliance
  • Ensure SLA adherence and high levels of customer service
  • Work closely with other departments to ensure smooth operations
  • Identify and implement process improvements to enhance efficiency
What We're Looking For:Experience & Skills
  • 5+ years' experience in call centre management
  • Proven success in sales-driven call centre environments
  • Strong leadership, coaching, and people management skills
  • Ability to adapt to change, drive innovation, and improve processes
  • Strong data analysis and reporting abilities

Qualifications
  • Call Centre Qualification preferred, or any relevant degree
Ideal Candidate Profile:
  • Someone fitting with a young, goal-driven, and energetic culture
  • Resilient, adaptable, and highly motivated
  • A natural problem-solver and strategic thinkerReady to take on this exciting challenge? Apply today and become part of our dynamic team


  • Pretoria, Gauteng, South Africa Financial Intelligence Centre Full time

    Job title : Compliance Call Centre AgentJob Location : Gauteng, PretoriaDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries KEY PERFORMANCE AREAS:Engage with external stakeholds, via telephone, compliance query portal and email, to ensure compliance with the FIC Act, exchange information, provide solutions and solve queries,...

  • Call Centre Manager

    6 days ago


    Pretoria, Gauteng, South Africa Discovery Limited Full time

    About UsAt Discovery Limited, we believe in igniting positive change in our society through innovative solutions and exceptional customer service.We strive to create a dynamic and fast-paced environment that enables smart and self-driven individuals to thrive.Key ResponsibilitiesThe successful candidate will be responsible for:Managing all service levels and...

  • Call Centre Agent

    5 days ago


    Pretoria, Gauteng, South Africa Medipost Full time

    We are looking for a highly motivated and organized individual to fill the role of Call Centre Agent at Medipost Pharmacy.About the PositionThis Call Centre Agent position involves handling customer inquiries, resolving issues, and providing product information via phone and emailYou will be part of a dynamic team that strives to deliver exceptional customer...

  • Call Centre Operator

    2 weeks ago


    Pretoria, Gauteng, South Africa Intercare Group South Africa Full time

    Job title : Call Centre Operator - Corporate ServicesJob Location : Gauteng, PretoriaDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries CRITICAL OUTPUTSProvide accurate and professional information to patients regarding assessments, pricing, procedures, and centre operations. Schedule, amend, or cancel patient appointments...

  • Call Centre Manager

    3 weeks ago


    Pretoria, Gauteng, South Africa WeBuyCars Full time

    We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service. Duties & Responsibilities Sales & Retentions Recruitment, Performance and Retention of staff Maintain a high level of Customer service when handling...


  • Pretoria, Gauteng, South Africa Kontak Recruitment Full time

    Job Description:We are seeking an experienced Call Centre Sales Manager to lead and drive a high-performing sales team in our financial services call centre. The ideal candidate will have strong leadership skills, an entrepreneurial mindset, and a results-driven approach.The successful candidate will be responsible for running the sales team, creating sales...

  • Call Centre Manager

    23 hours ago


    Pretoria, Gauteng, South Africa Top Talent Professional Services Full time

    We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.Duties & ResponsibilitiesSales & RetentionsRecruitment, Performance and Retention of staffMaintain a high level of Customer service when handling call...


  • Pretoria, Gauteng, South Africa Kontak Recruitment Full time

    Call Centre Sales Manager (JB5143)Pretoria, South AfricaSalary: R30 - 40 000 per monthEmployment Type: PermanentWorkplace: In-OfficeA dynamic financial services company is seeking an experienced Call Centre Sales Manager to lead and drive a high-performing sales team.As the Call Centre Sales Manager you will be responsible for running the sales team in a...

  • Call Centre Manager

    4 days ago


    Pretoria, Gauteng, South Africa WeBuyCars Full time

    We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.ResponsibilitiesDuties & ResponsibilitiesSales & RetentionsRecruitment, Performance and Retention of staffMaintain a high level of Customer service when...


  • Pretoria, Gauteng, South Africa We Buy Cars: The Car Supermarket Full time

    We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.Duties & ResponsibilitiesSales & RetentionsRecruitment, Performance and Retention of staffMaintain a high level of Customer service when handling call...

  • Call Centre Manager

    1 week ago


    Pretoria, Gauteng, South Africa Aim Personnel Services Full time

    Call Centre Manager - Midrand - R23 000ctc


  • Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion in the New Year. Qualifications and experience:MatricNo less than 2 years' call centre experience /...


  • Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion in the New Year. Qualifications and experience:MatricNo less than 2 years' call centre experience /...

  • Call Centre Agent

    6 days ago


    Pretoria, Gauteng, South Africa Instacom Full time

    Adhered to company policies and departmental procedures. Adhered to third-party agreements and policies.Adhered to Service Level Agreements and timelines.Maintain confidentiality.Build and maintain exceptional client relations.Maintain positive client relationships throughout any issue resolution.Provide follow-up client satisfaction with clients, as...

  • Call Centre Manager

    19 hours ago


    Pretoria, Gauteng, South Africa Top Talent Professional Services Full time

    At Top Talent Professional Services, we are seeking a highly skilled and experienced Call Centre Manager to lead our team.Key ResponsibilitiesSales & Retentions: Drive sales targets in line with business strategy and maintain high levels of customer satisfaction.Team Management: Lead a team of professionals, recruit, train, and develop staff to achieve...


  • Pretoria, Gauteng, South Africa Professional Career Services Full time

    Employer Description Call centre in the Automotive industry based in Pretoria Job Description Our client is looking for a Call Centre Manager to lead and oversee their dynamic team. The ideal candidate will be responsible for ensuring efficient operations, exceptional customer service and team performance.Responsibilities:Sales & RetentionRecruit, manage,...


  • Pretoria, Gauteng, South Africa Network Recruitment Full time

    Qualifications:Relevant university degreeMinimum 3 years in a call center managerial or supervisory role (preferred)Industry experience in Pharmaceuticals / Pharmacy is advantageousRequirements:Strong data analysis and Excel skills this is crucialAbility to multitask, remain calm under pressure, and make decisive callsProficiency in Microsoft Office and...


  • Pretoria, Gauteng, South Africa Network Recruitment Full time

    Qualifications:Relevant university DegreeMinimum 3 years in a call center managerial or supervisory role (preferred)Industry experience in Pharmaceuticals / a Pharmacy is advantageousRequirements:Strong data analysis and Excel skills this is crucialAbility to multitask, remain calm under pressure, and make decisive callsProficiency in Microsoft Office and...


  • Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Travel Agent Call Centre ConsultantAREA: Southdowns, CenturionINDUSTRY: Travel and LeisureSalary / CTC: R 15 000 highly negotiable (depending on current earnings, qualifications and experience)Report to: DirectorType: Permanent Key Responsibilities: Customer Service & Sales:Handle inbound and outbound calls, emails, and chats related to travel...


  • Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Travel Agent Call Centre ConsultantAREA: Southdowns, CenturionINDUSTRY: Travel and LeisureSalary / CTC: R 15 000 highly negotiable (depending on current earnings, qualifications and experience)Report to: DirectorType: Permanent Key Responsibilities: Customer Service & Sales:Handle inbound and outbound calls, emails, and chats related to travel...