Call Centre Manager
1 day ago
Team Leadership & Performance Management
- Lead and manage a team of 40 call centre agents, including 3 team leaders
- Drive a positive, high-performance culture that fosters motivation and accountability
- Implement and track KPIs to optimize performance and achieve business objectives
- Monitor, evaluate, and improve team productivity and service levels
- Oversee sales targets related to online payments, lead conversion, and reserve-now transactions
- Identify new opportunities to increase efficiency and revenue
- Analyze performance data to drive strategy and enhance results
- Ensure SLA adherence and high levels of customer service
- Work closely with other departments to ensure smooth operations
- Identify and implement process improvements to enhance efficiency
- 5+ years' experience in call centre management
- Proven success in sales-driven call centre environments
- Strong leadership, coaching, and people management skills
- Ability to adapt to change, drive innovation, and improve processes
- Strong data analysis and reporting abilities
Qualifications
- Call Centre Qualification preferred, or any relevant degree
- Someone fitting with a young, goal-driven, and energetic culture
- Resilient, adaptable, and highly motivated
- A natural problem-solver and strategic thinkerReady to take on this exciting challenge? Apply today and become part of our dynamic team
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